Ikell Camp
Fredericksburg
Summary
I enjoy working with people and with my years of experience I always enjoyed being in customer service. I have some gaps, but now I am more responsible and a quick learner when it comes to any work. I don’t mind learning new things and I am very reliable.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Leasing Consultant
Intersolutions Staffing
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Behavior Technician
Paragon Autism Services
08.2023 - 09.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client communication skills through the use of evidence-based practices and techniques.
Supervisor
Sheetz
10.2022 - 08.2024
- Increased customer satisfaction with streamlined service procedures.
- Coordinated cross-functional projects to achieve organizational goals.
- Developed training programs for enhanced employee performance.
- Trained staff on best practices to enhance service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Delivery Driver
Amazon
08.2021 - 05.2022
- Loaded and unloaded packages carefully, maintaining product integrity.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Delivered packages on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Navigated local streets to ensure timely delivery of goods.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Greeter
Xfinity Comcast
12.2020 - 04.2021
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
Education
Associate Degree In Health And Human Services - Health And Wellness
Ultimate Medical Academy
Tampa, FL01.2024
High School Diploma -
Stafford Senior High School
Falmouth, VA06.2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Microsoft outlook
- Filing
- Clerical support
- Customer relations
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Scheduling and calendar management
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Filing and data archiving
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
Certification
- CPR/AED Certification
- First Aid Certification
Additional Information
Being on time is very important and helping a company grow as a team is what makes me proud to represent a company.
Timeline
Administrative Assistant/Leasing Consultant
Intersolutions Staffing
09.2024 - Current
Behavior Technician
Paragon Autism Services
08.2023 - 09.2024
Supervisor
Sheetz
10.2022 - 08.2024
Delivery Driver
Amazon
08.2021 - 05.2022
Greeter
Xfinity Comcast
12.2020 - 04.2021
Associate Degree In Health And Human Services - Health And Wellness
Ultimate Medical Academy
High School Diploma -
Stafford Senior High School
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