Ilhame Maazouz
Aldie
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in aviation and all airport and airline procedures.
Overview
5
5
years of professional experience
Work History
Supervisor
Swissport USA
02.2022 - 02.2025
- Trained staff on operational procedures, enhancing team competency.
- Managed schedules, a full team as well as passengers on daily flights.
- Led team meetings to communicate goals, expectations, and operational updates effectively.
- Facilitated conflict resolution among team members, fostering a collaborative work environment.
- Resolved passenger complaints promptly, contributing to improved service quality and satisfaction.
- Quick and very adaptable learner.
Trainee
Personal Employer
07.2024 - 08.2024
- Learned effectively about CSS, HTML, Python, and multiple other coding languages and completed trainings on Low coding web development on PEGA.
- Participated actively in training sessions to develop new skills.
- Collaborated with team members to complete tasks effectively.
- Learned new materials, processes, and programs quickly.
Barista
Panera Bread
02.2020 - 03.2020
- Prepared a variety of beverages according to customer specifications and preferences.
- Maintained high standards of cleanliness in food preparation and service areas.
- Assisted in training new team members on beverage preparation and customer service techniques.
- Handled ''rush hours'' accurately and efficiently during busy shifts.
- Resolved customer complaints with professionalism and a focus on satisfaction.
Education
High School Diploma -
Freedom High School
Chantilly, VASkills
- Training and mentoring
- Goal oriented
- Detail oriented
- Time management
- Staff management
- Excellent customer service
- Can work well in groups as well as alone
- Complex Problem-solving
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Trainee
Personal Employer
07.2024 - 08.2024
Supervisor
Swissport USA
02.2022 - 02.2025
Barista
Panera Bread
02.2020 - 03.2020
High School Diploma -
Freedom High School