Imani Brown
Virginia Beach
Summary
Dynamic and results-driven team lead with proven experience at Planet Fitness, adept at fostering a positive team environment while delivering exceptional customer service. Skilled in leading teams to achieve operational goals, enhancing member satisfaction, and promoting fitness initiatives. Demonstrated ability to train and motivate staff, resolve conflicts, and implement effective strategies to improve service delivery. Committed to cultivating strong relationships with members and colleagues, while consistently striving for excellence in leadership and customer engagement.
Overview
2
2
years of professional experience
Work History
Shift Lead
Planet Fitness
Virginia Beach
04.2024 - Current
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Supervised staff during shift changes and ensured transition went smoothly.
- Assisted in the development and implementation of new operational procedures.
- Delegated tasks to employees and monitored activities and task completion.
- Trained new employees on company policies, procedures, and job duties.
- Identified opportunities for operational improvements and communicated them to management.
- Monitored employee performance and provided feedback on areas for improvement.
- Resolved customer complaints and escalated issues to management.
Member Service Representative
Planet Fitness
Woodbridge
03.2023 - 04.2024
- Enhanced member relationships by providing excellent service during each interaction.
- Completed transactions for membership sign-ups and cancellations.
- Answered member questions about products and services.
- Assisted colleagues with tasks as needed during peak times of activity.
- Conferred with customers by telephone or in person to provide information about memberships.
Education
High School Diploma -
Freedom High School
Woodbridge, Virginia04-2023
Skills
- Inventory management
- Task delegation
- Employee training
- Customer service
- Performance monitoring
- Conflict resolution
- Team leadership
- Data entry
- Staff supervision
- Time management
- Communication skills
- Problem solving
- Active listening
- Adaptability and flexibility
- Positive attitude
- Team motivation
Timeline
Shift Lead
Planet Fitness
04.2024 - Current
Member Service Representative
Planet Fitness
03.2023 - 04.2024
High School Diploma -
Freedom High School