Imani brown
Virginia Beach
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Non inventory material handler
Amazon
Suffolk
01.2026 - Current
- Operated material handling equipment to transport products efficiently.
- Sorted and organized inventory for optimal storage and retrieval.
- Collaborated with team members to maintain a safe working environment.
- Monitored inventory levels to assist in restocking processes.
- Inspected materials for any damages or defects upon receipt.
- Reported any malfunctions or damages of material handling equipment promptly.
- Organized warehouse inventory according to warehouse plan.
Warehouse Associate
Amazon
Suffolk
01.2026 - Current
- Operated warehouse equipment to efficiently move products and materials.
- Received and inspected incoming shipments for quality and accuracy.
- Organized inventory in designated locations to ensure easy access.
- Accurately stow incoming inventory into designated storage locations using handheld scanners and warehouse systems
- Maintain productivity and quality rates in a fast-paced, high-volume environment
- Follow safety protocols and company guidelines to ensure a safe workspace
- Organize and track inventory to support efficient order fulfillment
- Work independently and as part of a team to meet daily performance goals
- Assist in maintaining a clean and organized work area
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Used pallet jacks to move items to and from warehouse locations.
Front End Supervisor
Target
05.2021 - 05.2022
- Create a welcoming experience by authentically greeting, every guest every time.
- Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach.
- Welcome guests into self-checkout and provide assistance as needed.
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
- Make the guest aware of current and upcoming brand launches, store activities, and events.
- Speak to the benefits of the RED card with every guest and assist them through the application process.
- Understand and show guests how to use Wallet and the other features and offerings within the Target App.
- Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures.
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures.
- Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests.
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available for the guest.
- Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- All other duties based on business needs.
Lead CSR- Patient Services Handler Specialist
Concentrix
Richmond
01.2019 - 03.2021
- Customer service inquiries form members, providers, physicians and internal and external clients related to pharmacy benefits.
- Work to research and resolve problems in a timely manner.
- Assist members in understanding and maximizing the use of their pharmacy distribution program.
- Use computerized system to gather information and respond to questions.
- Document issues and resolutions in a common database.
- Escalate issues as necessary.
- Handle inbound and outbound member, provider and physician calls.
- Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
- Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
- Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
- Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
- Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety guidelines.
Education
High School Diploma -
Henrico High School
Richmond, VASkills
- Warehouse equipment operation
- Order fulfillment
- Customer service
- Time management
- Heavy lifting
- Barcode scanning
- Warehouse operations
- Pallet jacking
- Warehouse organization
- Multitasking and organization
- Safety protocols
Timeline
Non inventory material handler
Amazon
01.2026 - Current
Warehouse Associate
Amazon
01.2026 - Current
Front End Supervisor
Target
05.2021 - 05.2022
Lead CSR- Patient Services Handler Specialist
Concentrix
01.2019 - 03.2021
High School Diploma -
Henrico High School