Imani Gray-Davis
Smithfield
Summary
Dynamic Fraud Investigator II with a proven track record at Surry County Department of Social Services, skilled in fraud prevention and effective communication. Expert in records research and interviewing, I enhance investigation accuracy and drive successful outcomes through attention to detail and problem-solving abilities. Committed to ethical standards and continuous improvement.
Overview
7
7
years of professional experience
Work History
Fraud Investigator II
Surry County Department of Social Services
02.2024 - Current
- Analyzed transaction patterns to identify potential fraudulent activities.
- Assisted in gathering evidence for investigations through documentation review and data analysis.
- Collaborated with cross-functional teams to support fraud prevention initiatives and improve detection methods.
- Conducted interviews to gather information from affected parties, enhancing investigation accuracy.
- Maintained detailed records of investigative findings and processes for future reference and compliance.
- Researched industry trends and best practices to stay updated on emerging fraud tactics.
Painter
People Ready
07.2023 - 2023
- Prepared surfaces by cleaning, sanding, and priming to ensure optimal paint adhesion.
- Applied various painting techniques to achieve desired finishes on diverse surfaces.
- Operated specialized tools such as spray guns and rollers for efficient application of paint.
- Collaborated with team members to complete projects within established timelines and quality standards.
- Maintained a clean and organized workspace to promote safety and efficiency during painting operations.
- Assisted in selecting appropriate materials based on project requirements and client preferences.
Order Fill
World Market
04.2022 - 2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Collections Representative
Portfolio Recovery Associates
01.2019 - 2022
- Managed customer accounts to facilitate timely debt recovery.
- Communicated effectively with clients to negotiate payment arrangements.
- Utilized collection software to track account status and document interactions.
- Resolved disputes and addressed customer inquiries regarding outstanding balances.
- Conducted regular follow-ups on overdue accounts to ensure compliance with agreements.
- Analyzed payment histories to identify trends and recommend solutions for clients.
- Trained new representatives on best practices for collections and customer service skills.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
No Degree - Psychology
Chowan University
Murfreesboro, NCHigh School Diploma -
Smithfield High School
Smithfield, VA06.2017
Skills
- Records research
- Fraud prevention
- Report filing
- Verbal and written communication
Respirator Fit
OSHA
CPR certification
- Interviewing capability
- Effective communication
- Proficient in software
- Ethical standards
- Attention to detail
- Problem-solving abilities
Timeline
Fraud Investigator II
Surry County Department of Social Services
02.2024 - Current
Painter
People Ready
07.2023 - 2023
Order Fill
World Market
04.2022 - 2023
Collections Representative
Portfolio Recovery Associates
01.2019 - 2022
No Degree - Psychology
Chowan University
High School Diploma -
Smithfield High School
Similar Profiles
Lisa PearsonLisa Pearson
CPS Social Worker Supervisor at Surry County Department of Social ServicesCPS Social Worker Supervisor at Surry County Department of Social Services
Brittany helveyBrittany helvey
Income Maintenance Caseworker II at Surry County Department of Social ServicesIncome Maintenance Caseworker II at Surry County Department of Social Services
Mitzi Ariel SturdivantMitzi Ariel Sturdivant
CHILD WELFARE SPECIALIST II at MECKLENBURG COUNTY DEPARTMENT, SOCIAL SERVICES, FAMILY SERVICESCHILD WELFARE SPECIALIST II at MECKLENBURG COUNTY DEPARTMENT, SOCIAL SERVICES, FAMILY SERVICES
Amber StevensAmber Stevens
Front of House Server at The Democratic ClubFront of House Server at The Democratic Club
Valerie GreeneValerie Greene
Routing Specialist at Wake County Public SchoolsRouting Specialist at Wake County Public Schools