Imani Gray-Davis
Smithfield
Summary
Dynamic Fraud Investigator II with a proven track record at Surry County Department of Social Services, skilled in fraud prevention and effective communication. Expert in records research and interviewing, I enhance investigation accuracy and drive successful outcomes through attention to detail and problem-solving abilities. Committed to ethical standards and continuous improvement.
Overview
7
7
years of professional experience
Work History
Fraud Investigator II
Surry County Department of Social Services
02.2024 - Current
- Analyzed transaction patterns to identify potential fraudulent activities.
- Assisted in gathering evidence for investigations through documentation review and data analysis.
- Collaborated with cross-functional teams to support fraud prevention initiatives and improve detection methods.
- Conducted interviews to gather information from affected parties, enhancing investigation accuracy.
- Maintained detailed records of investigative findings and processes for future reference and compliance.
- Researched industry trends and best practices to stay updated on emerging fraud tactics.
Painter
People Ready
07.2023 - 2023
- Prepared surfaces by cleaning, sanding, and priming to ensure optimal paint adhesion.
- Applied various painting techniques to achieve desired finishes on diverse surfaces.
- Operated specialized tools such as spray guns and rollers for efficient application of paint.
- Collaborated with team members to complete projects within established timelines and quality standards.
- Maintained a clean and organized workspace to promote safety and efficiency during painting operations.
- Assisted in selecting appropriate materials based on project requirements and client preferences.
Order Fill
World Market
04.2022 - 2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Collections Representative
Portfolio Recovery Associates
01.2019 - 2022
- Managed customer accounts to facilitate timely debt recovery.
- Communicated effectively with clients to negotiate payment arrangements.
- Utilized collection software to track account status and document interactions.
- Resolved disputes and addressed customer inquiries regarding outstanding balances.
- Conducted regular follow-ups on overdue accounts to ensure compliance with agreements.
- Analyzed payment histories to identify trends and recommend solutions for clients.
- Trained new representatives on best practices for collections and customer service skills.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
No Degree - Psychology
Chowan University
Murfreesboro, NCHigh School Diploma -
Smithfield High School
Smithfield, VA06.2017
Skills
- Records research
- Fraud prevention
- Report filing
- Verbal and written communication
Respirator Fit
OSHA
CPR certification
- Interviewing capability
- Effective communication
- Proficient in software
- Ethical standards
- Attention to detail
- Problem-solving abilities
Timeline
Fraud Investigator II
Surry County Department of Social Services
02.2024 - Current
Painter
People Ready
07.2023 - 2023
Order Fill
World Market
04.2022 - 2023
Collections Representative
Portfolio Recovery Associates
01.2019 - 2022
No Degree - Psychology
Chowan University
High School Diploma -
Smithfield High School