IMANI GREEN
Virginia Beach
Summary
Dynamic Front Desk Medical Receptionist at Pediatric Affiliates of Hampton Roads, skilled in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional communication and organizational skills. Successfully streamlined office workflows, ensuring accurate medical documentation and compliance with HIPAA regulations, while fostering a welcoming environment for patients and staff. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
Pediatric Affiliates of Hampton Roads
Virginia Beach
12.2022 - 06.2025
- Conducted patient intake interviews to collect medical information and insurance details.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Scheduled appointments, managed patient records and updated medical histories.
- Gathered, transcribed, and typed medical information into charts.
- Took messages from patients and promptly relayed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Routed laboratory or diagnostic results to appropriate staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Informed patients of financial responsibilities prior to rendering services.
- Entered insurance, demographics and health history into patient database.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and confirmed patient appointments and consultations.
- Followed infection control procedures to protect patients and staff in waiting area.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Monitored office supplies inventory and placed orders when necessary.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Ensured compliance with HIPAA regulations by maintaining the confidentiality of all patient information.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Communicated with patients with compassion, while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Interviewed patients to complete case histories and intake forms.
- Provided customer service to patients, including answering questions about treatments or services offered by the practice.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Completed relevant insurance and other claim forms.
- Called patients to confirm scheduled appointments and obtain additional details.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Prepared and maintained accurate medical charts for each patient visit.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Lead Infant Teacher
Kiddie Academy of Pembroke
Virginia Beach
10.2020 - 12.2022
- Maintained tidy, clean and safe environments for children
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills
- Organized and led activities to promote physical, mental and social development
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Implemented hands-on, play-based strategies for experiential learning
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Supervised circle time, free play, outside play and learning and developmental activities
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Monitored children's play activities to identify additional learning opportunities or behavioral issues
- Sparked creativity and imagination by helping children discover new things each day
- Read aloud and played alphabet games to encourage early literacy
- Supported children's emotional and social development by adapting communication tactics for differing client needs
- Developed and enforced positive strategies to encourage good behavior
- Introduced learning activities and imaginative play to teach children to explore
- Observed behavioral issues to alert parents or guardians
- Escorted children on outings and trips to promote enrichment and maintain safety
Front Desk Receptionist
Rainbow Preschool
Virginia Beach
12.2019 - 10.2020
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Signed for packages, recorded deliveries and distributed to personnel
- Preserved office security by following safety procedures and controlling access via reception desk
- Explained policies and procedures to visitors
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Drafted professional business documents, spreadsheets and correspondence
- Greeted visitors to provide information and direct to appropriate personnel
- Completed basic bookkeeping and document filing
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Answered phone calls, provided information and connected callers to appropriate personnel
- Answered office phone and emails to schedule appointments, answer questions and document information
- Greeted incoming patients and verified paperwork to manage smooth intake processes
CYP Program Assistant
Child Development Center, Little Creek
Virginia Beach
04.2017 - 09.2019
- Maintained organized and clean classroom and play areas
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Communicated with parents or guardians about daily activities, behaviors and upcoming events
- Taught children how to complete basic crafts such as paintings, drawings and decorations
- Encouraged positive behaviors, including patience with teachers and fellow kids
- Read stories to children, facilitated discussions, and tied books into learning opportunities
- Provided nurturing and appropriate environment for children ranging in age from 6 months to 5 years
- Organized and stored toys and materials to maintain order in activity areas
- Cared for children in institutional settings
- Sanitized toys and play equipment
- Dressed children and changed diapers
- Kept records of daily observations and information about activities, meals served and medications administered
- Maintained safe play environment
- Communicated with children's parents or guardians about daily activities, behaviors and related issues
- Observed and monitored children's play activities
- Identified signs of emotional or developmental problems in children to alert parents or guardians
- Instructed children in eating, resting and restroom habits
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies
- Updated detailed records for each child with information such as daily observations, meals served and medications administered
Education
Bachelor of Science - Developmental Psychology
Norfolk State University
Norfolk, VA12-2026
Associate of Science - Nursing
Tidewater Community College
Norfolk, VA12.2017
Skills
- Progress reporting
- Science Education
- Nursing instruction
- Group and individual instruction
- Nutrition
- Proven team leader
- Childcare management software programs
- Special-needs childcare
- Accurate record-keeping
- Punctual
- Excellent communication skills
- Early Childhood Educator
- Cultural Awareness
- Safety Procedures Implementation
- Positive and cheerful
- Playful
- Schedule creation and maintenance
- Infant, toddler, and preschool curricula
- Multi-sensory activities
- First aid training
- Active listener
- Behavior management techniques
- Approachable
- Basic clerical knowledge
- Exceptional organizational skills
- Reliable
- Strong computer skills
- Classroom management
- Piaget and play-based learning techniques
- Issue handling
- Oral and writing communication
- Proficient in Microsoft Programs
- Call routing
- Appointment confirmation
- Customer assistance and interaction
- Effective planning
- Email and telephone decorum
- Conflict management
- Front office management
- Cash transactions
- Administrative skills
- Hospitality services
- Listening skills
- HIPAA compliance
- Schedule coordination
- Billing support
- Paperwork coordination
- Call handling
- Appointment management
- Documentation
- Check-in management
- Office administration
- Information documentation
- Mail management
- Patient registration
- Patient scheduling
- Microsoft office
- Intake form processing
- Insurance verification
- Patient relations
- Payment collection
- Data entry
- Medical billing
- Appointment scheduling
- Problem solving
- Child development
- Time management
- Medical documentation
- Effective communication
- Customer service
- Organizational skills
- Patient assessments
- Conflict resolution
- Wound care and irrigation
- Specimen labeling
- CPR
- Clinical documentation
- Medical supply inventory
- Medical office management
- Family education
- Chronic disease management
- Human anatomy and physiology
- Laboratory maintenance
- Stocking supplies
- Vital sign monitoring
- Insurance authorizations
- Equipment sterilization
- Inventory management
- Sterilization techniques
Languages
English
Native/ Bilingual
Japanese
Professional
References
References available upon request.
Timeline
Front Desk Medical Receptionist
Pediatric Affiliates of Hampton Roads
12.2022 - 06.2025
Lead Infant Teacher
Kiddie Academy of Pembroke
10.2020 - 12.2022
Front Desk Receptionist
Rainbow Preschool
12.2019 - 10.2020
CYP Program Assistant
Child Development Center, Little Creek
04.2017 - 09.2019
Bachelor of Science - Developmental Psychology
Norfolk State University
Associate of Science - Nursing
Tidewater Community College