IMANI WEEKS
Norfolk,VA
Overview
7
7
years of professional experience
Work History
Library Assistant II
City of Norfolk Public Library
03.2023 - Current
- Provides front-line customer service at the public service desk, assisting patrons with library inquiries concerning library and community services and directing patrons to a supervisor when needed.
- Understands verbal and written instructions and can communicate information and directions to patrons effectively via phone or in person.
- Assists patrons with computers, NPL's catalog, NPL's webpage resources, copy machines, and scanning devices.
- Provides resource retrieval and assistance for patrons and recommends materials based on patron needs.
- Assists with programs and events in the library and may be called upon for outreach efforts.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Assisted patrons in locating library materials and resources to enhance user experience.
Barista Trainer
HMSHost/Starbucks
06.2021 - 07.2023
- Greet all guests with a smile while taking food and drink orders, answering any questions, calling guests by name and thanking them for their order.
- Provide and prepare quality beverages and food products consistently to all guests by adhering to recipe and presentation standards while also providing legendary service.
- Stay calm during periods of high volume to keep the store operating properly and set a positive example for the team.
- Operate a cash register and receive payment from guests, while following all brand and HMSHost customer service and cash handling policies and procedures.
- Keep the store clean, stocked, organized and decorate customer display areas.
- Mentored new baristas on beverage preparation, customer service, and store operations.
Library Assistant I
Slover Library
08.2018 - 06.2020
- Helping with computer applications.
- Collecting and shifting books.
- Greeting library patrons and ensuring a safe reading/playing place for both them and their children.
- Maintained organization of library collections, ensuring accurate cataloging and shelving.
Education
Bachelor of Science - Hospital & Health Care Studies
Norfolk State University
Norfolk, Virginia12.2023
Skills
- Written and oral communication
- Computer assistance
- Cataloging and shelving
- Shelf reading
- Telephone etiquette
- Patron registration
- Health and safety compliance
Timeline
Library Assistant II
City of Norfolk Public Library
03.2023 - Current
Barista Trainer
HMSHost/Starbucks
06.2021 - 07.2023
Library Assistant I
Slover Library
08.2018 - 06.2020
Bachelor of Science - Hospital & Health Care Studies
Norfolk State University