- Volunteer Travel
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- Team Sports
- Gym Workouts
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
- Volunteering with youth sports programs as a Coach
Imari Bond
Virginia Beach,VA
Summary
Dynamic professional with extensive experience in guest relations at Murphys Irish Pub, excelling in reservation management and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adaptable team player with first aid training, committed to creating a welcoming atmosphere and ensuring safety in high-pressure environments.
Experienced with instructing students in surfing techniques and ocean safety. Utilizes thorough understanding of wave dynamics and surfboard handling to enhance student learning. Track record of fostering safe and encouraging environment, optimizing skill development and student confidence.
Professional with strong background in aquatic safety and emergency response, prepared for this role. Proven ability to ensure patron safety, handle high-pressure situations, and perform rescues effectively. Strong focus on teamwork and achieving safety goals, with adaptability to changing conditions. Skilled in CPR, first aid, and water rescue techniques, complemented by reliable and calm demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Murphys Irish Pub
04.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using OpenTable system for efficient guest flow.
- Coordinated with kitchen and serving staff to optimize table turnover.
- Trained new hosts on customer service standards and operational procedures.
- Handled guest inquiries and complaints professionally to enhance satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported needs of 10 - person wait staff who attended to specific needs of countless customers daily for bar and grill restaurant with social relevancy and intentionality.
Surf Instructor
Seth Broudy School of Surf
06.2021 - Current
- Instructed diverse groups in surfing techniques and water safety protocols.
- Fostered a supportive environment encouraging student confidence and skill development.
- Monitored and assessed student progress, providing constructive feedback for improvement.
- Coordinated beach safety measures ensuring compliance with local regulations.
- Informed guests of good ocean practices and surf etiquette.
- Evaluated student performance regularly through observation and constructive feedback sessions, fostering continuous improvement in their surfing abilities.
- Managed the safety and education of 1-5 children at a time while in the water.
Lifeguard
Ocean Breeze Waterpark
04.2023 - 09.2023
- Monitored swimming areas to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Implemented strategies to improve guest experience while ensuring pool area safety.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VA06.2025
Skills
- Guest relations
- Reservation management
- Customer service
- Conflict resolution
- Effective communication
- Time management
- Problem-solving skills
- Team collaboration
- Adaptable to change
- Detail-oriented
- Up-selling techniques
- First aid training
Certification
- First Aid/CPR Certified
- Adobe Certification Passed in 2023
Interests
Timeline
Host
Murphys Irish Pub
04.2025 - Current
Lifeguard
Ocean Breeze Waterpark
04.2023 - 09.2023
Surf Instructor
Seth Broudy School of Surf
06.2021 - Current
High School Diploma -
First Colonial High School