Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
DC United
01.2024 - Current
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Generalist
Macy's
11.2023 - Current
Addressing customer inquiries, resolving issues, and providing assistance
Responsibilities include handling returns, exchanges, and ensuring a positive shopping experience
Processing customer transactions, handling cash and electronic payments, providing receipts, and maintaining an accurate cash drawer
Attention to detail, excellent customer service.
Audio-Visual Technician
University Saad Dahleb Blida 1
01.2021 - 06.2023
Set up projectors, laptops and microphones for live presentations.
Tested and calibrated audio and visual equipment to verify proper operation.
Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
Optimized sound quality by conducting thorough sound checks prior to each event start time.
Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
Provided technical support to event staff and presenters, reducing technical issues and delays.
Fragrances Sale Associate
Gold Perfume
09.2019 - 12.2021
Customer Service: Greet customers warmly and engage them in conversation to understand their fragrance preferences and needs
Provide expert guidance and recommendations on fragrance selections based on individual preferences, occasions, and lifestyle
Offer samples for customers to experience different scents and help them make informed purchasing decisions
Address customer inquiries, concerns, and product-related questions with professionalism and courtesy
Sales Performance: Meet or exceed sales targets and KPIs by actively promoting and selling fragrances to customers
Utilize upselling and cross-selling techniques to maximize sales opportunities and increase average transaction value
Maintain a strong knowledge of current promotions, discounts, and product offerings to effectively drive sales and encourage customer engagement
Product Presentation and Merchandising: Ensure the fragrance counter and display areas are visually appealing and well-maintained to attract customers and drive sales
Arrange and replenish product inventory, ensuring adequate stock levels and appropriate product placement
Assist with seasonal and promotional displays, as well as in-store events, to create a dynamic shopping environment and drive customer traffic.