I'monika Hicklin
Norfolk
Summary
Dedicated healthcare professional committed to delivering compassionate care and addressing diverse patient needs. Proven ability to collaborate effectively with medical staff while adapting seamlessly to dynamic healthcare environments. Recognized as a reliable team player focused on achieving optimal patient outcomes through empathetic care and meticulous attention to detail. Passionate about fostering a supportive atmosphere that enhances the overall patient experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Lake Taylor Transitional Hospital
03.2026 - Current
- Assisted residents with daily activities, fostering an atmosphere of respect and dignity while providing essential care.
- Supported residents in personal hygiene activities, fostering autonomy and improving overall well-being.
- Tracked vital signs and documented alterations in health status for nursing staff to ensure immediate intervention when necessary.
- Guided new staff in mastering resident care techniques and safety protocols, promoting a culture of collaboration and excellence.
- Implemented infection control measures effectively, maintaining a safe living environment for residents and staff.
CNA
The Vero assited living and memeory care
09.2025 - Current
- Administered personalized care plans, addressing individual patient needs in long-term care environments.
- Coordinated and assisted with essential daily living activities, including bathing and grooming, ensuring comfort and hygiene.
- Evaluated and documented fluctuations in patients' vital signs, facilitating prompt nursing interventions.
- Ensured cleanliness and safety standards in patient rooms and common areas.
- Engaged with patients and families to clarify and discuss care plans, ensuring understanding and support.
- Maintained comprehensive and precise electronic health records by documenting patient information accurately.
- Coordinated efforts with healthcare professionals to ensure holistic patient care and support.
- Enhanced residents' emotional health through dedicated companionship and attentive listening skills.
- Assisted residents with daily activities, fostering an atmosphere of respect and compassion to enhance overall well-being.
- Guided residents in personal hygiene activities, ensuring adherence to health standards and fostering well-being.
- Supported needs of 34 + residents under long-term care.
Private PCA
First Light Home Care
02.2025 - 09.2025
- Engaged with adult and child clients to offer emotional support and companionship, addressing issues of loneliness and depression.
- Coordinated grocery shopping and errands to ensure clients' needs were met efficiently and effectively.
- Coordinated efforts with family members and healthcare professionals to create personalized care plans that meet specific patient requirements.
- Reported changes in client status or behavior to supervisors, ensuring prompt attention to emerging issues.
- Facilitated daily living activities for elderly and disabled clients, including bathing, dressing, grooming, transferring, toileting, and feeding to enhance quality of life.
- Supported clients in adhering to medication schedules to promote health and well-being.
- Assessed individual client needs and provided tailored personal care assistance to optimize daily living activities and encourage autonomy.
- Facilitated collaboration with healthcare professionals to create tailored care plans aimed at enhancing client well-being.
Patient Service Representative
TPMG Coastal Endocrinology
01.2024 - 02.2025
- Digitized documents and integrated them into electronic health record system as required.
- Managed the scheduling process for follow-up appointments, ensuring alignment with provider availability.
- Assisted patients by providing a warm welcome and ensuring timely navigation to relevant areas.
- Delivered exceptional customer service by responding to patient inquiries and resolving concerns.
- Drafted and organized letters and documents for mailing in accordance with supervisor and physician staff requests.
- Implemented best practices for handling confidential patient information in accordance with HIPAA standards.
- Ensured thorough documentation review to facilitate seamless patient discharge process.
- Managed the coordination of referrals from primary care physicians to specialists, ensuring timely access to further treatment and evaluation.
Office Manager Assistant
Glascow Health Services
06.2023 - 01.2024
- Assisted in streamlining office operations to improve coordination of mental health services. Supported data analysis to create strategic reports that facilitate informed decision-making.
- Served as a compassionate intermediary for client inquiries, prioritizing timely resolution of patient issues while upholding HIPAA-compliant record management.
- Utilized Microsoft Office Suite and 365 for effective management of timekeeping schedules and communication, ensuring operational efficiency within the department.
- Established an efficient scheduling system to enhance calendar management and streamline patient interactions.
- Engaged with senior leadership to convert data insights into strategic actions aimed at enhancing service delivery and resource management.
- Administered meticulous maintenance of confidential client records to ensure data accuracy and compliance with healthcare regulations.
- Addressed and resolved valid complaints promptly to enhance customer satisfaction.
- Established and maintained a clean, organized workspace to enhance operational efficiency.
- Cultivated and sustained professional relationships among supervisors, customers, and team members.
Delivery Driver
Amazon
03.2022 - 06.2023
- Directed package delivery operations to ensure compliance with safety standards and maintain customer satisfaction.
- Utilized Microsoft Office to streamline training materials and oversee email correspondence for enhanced operational efficiency.
- Trained new drivers to enhance customer interaction skills and optimize package handling efficiency.
- Executed detailed logging of deliveries, including exact signatures and timestamps, to improve data accuracy and facilitate tracking.
- Formulated innovative solutions for high-pressure scenarios while ensuring composure and delivering outstanding customer service experiences.
- Ensured vehicle remained organized and clean to support timely package retrieval and compliance with inspection standards.
- Maintained a high standard of safety by complying with traffic rules, wearing seat belts, and refraining from using personal devices while operating a vehicle.
- Delivered exceptional customer service by promptly resolving issues and ensuring customer satisfaction.
- Ensured meticulous attention to detail to guarantee flawless and timely package delivery.
Academy Trainer
Walmart
05.2019 - 02.2022
- Designed and implemented training initiatives aimed at elevating employee performance metrics while promoting teamwork and ongoing development.
- Assisted in managing timekeeping schedules using Microsoft Office and software applications. Created documents and stored files efficiently. Supported email management to enhance communication.
- Engaged with department managers to customize training initiatives aimed at improving operational efficiency and service quality.
- Conducted thorough assessments of training programs using data insights to pinpoint improvement opportunities and deploy effective solutions.
- Delivered ongoing mentorship to associates, enhancing their skills and promoting a supportive, excellence-focused workplace.
Cashier/Customer Services/Floor Sales Associate
Walmart
07.2016 - 05.2019
- Assisted in streamlining checkout processes to reduce wait times and improve customer satisfaction. Supported implementation of cash handling procedures to decrease errors.
- Assisted new hires in acclimating to company culture by providing mentorship and sharing best practices. Supported team members during busy periods to maintain workflow efficiency.
- Assisted in developing and implementing a new product organization system to improve store layout and customer navigation. Contributed ideas to support enhancements in visual merchandising.
- Achieved consistent sales growth by delivering customized product advice and effectively upselling related items. Honored for outstanding performance in sales.
- Executed accurate transaction management with customers by leveraging cash registers and digital systems.
- Welcomed customers upon entry and exit to enhance store experience.
- Resolved customer issues through effective communication and information dissemination to enhance satisfaction.
- Ensured cleanliness and organization of work environment.
Education
Certified Nursing Aide
Training Solutions
Norfolk, VA9 2025
High School Diploma -
Booker T. Washington High School
Norfolk, Virginia6 2016
Skills
- Patient intake management
- Insurance eligibility verification
- Compassion and empathy
- Vital signs monitoring
- Patient care
- Time management
Certification
- CPR/First Aid
- PCA
- CNA
Languages
English
Native or Bilingual
Timeline
CNA
Lake Taylor Transitional Hospital
03.2026 - Current
CNA
The Vero assited living and memeory care
09.2025 - Current
Private PCA
First Light Home Care
02.2025 - 09.2025
Patient Service Representative
TPMG Coastal Endocrinology
01.2024 - 02.2025
Office Manager Assistant
Glascow Health Services
06.2023 - 01.2024
Delivery Driver
Amazon
03.2022 - 06.2023
Academy Trainer
Walmart
05.2019 - 02.2022
Cashier/Customer Services/Floor Sales Associate
Walmart
07.2016 - 05.2019
High School Diploma -
Booker T. Washington High School
Certified Nursing Aide
Training Solutions