India Phelps
Fredericksburg
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
Alorica
Fredericksburg
09.2024 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented customer interactions in CRM software for record-keeping.
- Managed call volume by prioritizing urgent customer needs effectively.
- Followed up on customer issues to ensure satisfactory resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Warehouse Associate
Amazon
Fredericksburg
03.2024 - 09.2024
- Prepared products for shipment by packaging and labeling items correctly.
- Communicated effectively with team members on matters related to work assignments.
- Labeled containers correctly for product identification purposes.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Patient Transporter
INOVA
Annandale
06.2023 - 08.2024
- Transported patients safely to various departments and locations within the facility.
- Assisted nursing staff in moving patients efficiently during shift changes.
- Ensured cleanliness and organization of transport equipment and surroundings.
- Adhered to safety protocols while lifting and moving patients as required.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Responded promptly and appropriately to requests for assistance from hospital staff.
PSA
INOVA
Annandale
03.2021 - 06.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached patients and engaged in conversation through use of effective interpersonal and people skills.
Education
Certified Nursing Assistant - Nursing
Morning Star Academy
10.2023 - 06.2024
Watkins Mill High School
Gaithersburg, MDSkills
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Interpersonal skills
- Customer engagement
- Time management
- Client relations
- Creative problem solving
- Script adherence
- Shipping and receiving
- Support case resolution
- Adaptability and flexibility
- Critical thinking
- Task prioritization
- Active listening
References
References available upon request.
Timeline
Customer Service Representative
Alorica
09.2024 - Current
Warehouse Associate
Amazon
03.2024 - 09.2024
Certified Nursing Assistant - Nursing
Morning Star Academy
10.2023 - 06.2024
Patient Transporter
INOVA
06.2023 - 08.2024
PSA
INOVA
03.2021 - 06.2023
Watkins Mill High School