India Jones
Virginia Beach
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Manager
Sentara
08.2021 - Current
- Responsible for managing facility operations of portfolio consisting of 29 medical office buildings totaling 487,743 rentable square feet.
- Member of Corporate Facilities VP Council.
- Conduct and document monthly property inspections.
- Compile maintenance and repair requests for submission to assigned building maintenance mechanics and reach out to local contractors for bid proposals.
- Developed new policies and procedures for effective property management.
- Coordinate with property janitorial, landscaping and engineering staff on maintenance and upkeep.
- Communicate regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Establish strong, professional relationships with tenants by promoting team collaboration and delivering exemplary service.
- Handle disciplinary actions and performance appraisals of 5 direct reports.
- Check payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed property parking gate system and facilitated upgrades.
- Utilize various software applications for leasing, work orders, accounts payable etc.
- Complete expense reports.
- Regularly review property leases and renewal documents.
- Work alongside project managers to support construction projects for new and existing tenants.
Assistant Portfolio Manager
Thalhimer
03.2020 - 08.2021
- Supported approximately 35 buildings consisting of retail, office, industrial and medical facilities.
- Supported clients in business support functions including processing incoming service requests and dispatching service requests; utilizing web-based solution software to track, and close service requests.
- Reviewed tenant ledgers for accuracy or delinquency.
- Accounts payable preparation; accurately processed and researched invoices.
- Collection, review and tracking of tenant and vendor certificates of insurance.
- Contract preparation.
- Preparation and updating of routine reports.
- In-depth review and compliance monitoring of all information affecting building reporting and performance.
- Functioned as first contact with tenants, vendors and clients by receiving incoming telephone calls and emails, determining nature of call/email and distributing to proper area for resolution.
- Analysis and evaluation of problems and events at building(s).
- Direct participation of administrative and accounting paperwork and communication of progress and/or areas requiring attention by management.
- Ensured adherence to company's policies and procedures, management vendor contracts, and any related, administrative-oriented requests.
- Prepared financial statement cover letters monthly detailing property performance.
Property Manager
Lawson Realty
07.2017 - 03.2020
- Managed tax credit apartment community composed of 76 units in Virginia Beach, VA.
- Supervised maintenance supervisor and scheduling of vendors for major maintenance issues.
- Maintained occupancy at 98% or greater.
- Kept delinquencies below 3% using assertive collection methods.
- Tracked all lease renewals.
- Maintained files and audited them periodically.
- Conducted move-in, move-out & annual inspections.
- Processed invoices using Sage software.
- Kept spending at minimum to achieve greatest NOI possible.
- Planned resident events.
- Assisted in budget planning and completed monthly variance report for Regional Property Manager.
- Entered work orders and tracked their completion.
- Sent delinquent tenants and collection accounts to attorneys.
- Promptly responded to tenant complaints and concerns by solving complex problems.
- Mediated tenant issues/concerns to obtain resolutions
- Visited other communities within company to assist with fixing various issues and provide training to other managers.
Property Manager
Virginia Beach Community Development Community Corporation
04.2016 - 07.2017
- Managed a portfolio of over 200 units consisting of single-family homes/townhomes, multifamily developments (HUD & Tax Credit), transitional housing, supportive housing & an intermediate care facility.
- Monitored timely receipt of rent collections and handled collection procedures.
- Maintained original leases and renewals for management. Identified units within portfolio that were losing revenue and quickly filled them.
- Audited files and reported any issues requiring follow-up to program manager.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Completed final move-out walk-throughs for tenants and final account statements.
- Communicated effectively with owners, residents and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Evaluated and recommended changes in rental pricing strategies.
Property Manager
W.A. Simkins Realty
05.2008 - 11.2015
- Managed community of 90 apartment homes.
- Carefully screened applicants for tenancy.
- Completed recertifications in accordance with Low Income Housing Tax Credit Program.
- Executed property's collection policy.
- Prepared and distributed payroll for staff of 3 direct reports.
- Composed all outgoing correspondence and generated reports.
- Maintained original leases and renewals for management.
- Conducted file audits periodically.
- Ordered and distributed office supplies.
- Verified all customer complaints were handled promptly and appropriately.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Coordinated with maintenance staff on maintenance and upkeep.
- Supervised invoice processing, purchase orders, expense reports and payment transactions.
- Completed move-in and final move-out walk-throughs for tenants.
- Completed Final Account Statements for security deposit refunds.
Education
Accounting Technician Certificate -
Tidewater Community College
Virginia Beach, VA12.2015
Bachelor of Science - Business
Norfolk State University
Norfolk, VA05.2010
Skills
- Exceptional oral and written communication skills
- Database Management
- Complex problem solving abilities
- Customer service-focused
- Financial analysis and reporting
Certification
VA licensed Real Estate Salesperson
Accounting Technician Certificate
ACoM® Certification
CPM Candidate (awaiting graduation in 4/2024)
IREM Hampton Roads Chapter Chair of Education
IREM National Next Gen Advisory Council Member
Timeline
Property Manager
Sentara
08.2021 - Current
Assistant Portfolio Manager
Thalhimer
03.2020 - 08.2021
Property Manager
Lawson Realty
07.2017 - 03.2020
Property Manager
Virginia Beach Community Development Community Corporation
04.2016 - 07.2017
Property Manager
W.A. Simkins Realty
05.2008 - 11.2015
Accounting Technician Certificate -
Tidewater Community College
Bachelor of Science - Business
Norfolk State University
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