India Whiting
6013 McComb Street
Summary
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Overview
19
19
years of professional experience
Work History
Hearing Care Coordinator
AudioNova
10.2023 - Current
- Assisted with patient care coordination to ensure efficient service delivery.
- Supported communication between healthcare providers and patients to enhance care experiences.
- Managed scheduling and follow-ups for patient appointments, improving access to services.
- Learned electronic health record systems to document patient interactions accurately.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
HIM Specialist I
CIOX HEALTH, Health Information Managment
06.2023 - 10.2023
- Collected, arranged and input information into multiple EMR systems
- Process medcal records requests and sent them out via fax, electronically, or email as requested
- Assist customers that request medical records on site.
- Received requests via subpoena and processed requests according to HIPAA compliance and state laws.
Front Desk Receptionist
Real Property Management
04.2021 - 03.2023
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Collected security deposits, fees, and rental payments.
- Issued keys to vendors and new tenants.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Access Associate Senior
UVA Health
06.2014 - 03.2021
- Coordinated patient access services to streamline appointment scheduling and reduce wait times
- Managed insurance verification processes, ensuring compliance with policies and enhancing accuracy
- Implemented improved patient intake procedures, contributing to increased operational efficiency
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
Customer Service Associate
Lowes Home Improvment
06.2006 - 07.2014
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer experiences.
- Trained new associates on company policies and procedures, fostering a knowledgeable team environment.
- Managed customer complaints with empathy, transforming negative experiences into positive outcomes.
Education
No Degree -
PVCC
Charlottesville, VAWestern Albemarle High School
Crozet, VA06-2004
Skills
- Administrative Skills
- Microsoft Excel, Microsoft Word, Microsoft Outlook, Teams
- Organizational skills
- Scheduling
- Time management
- HIPAA compliance
- Data entry
- Customer Service
- Records management
Timeline
Hearing Care Coordinator
AudioNova
10.2023 - Current
HIM Specialist I
CIOX HEALTH, Health Information Managment
06.2023 - 10.2023
Front Desk Receptionist
Real Property Management
04.2021 - 03.2023
Access Associate Senior
UVA Health
06.2014 - 03.2021
Customer Service Associate
Lowes Home Improvment
06.2006 - 07.2014
No Degree -
PVCC
Western Albemarle High School
Similar Profiles
Erica FergusonErica Ferguson
HCP at AudioNovaHCP at AudioNova
Rachelle CameronRachelle Cameron
Hearing Care Coordinator at AudioNova ~Taylor Hearing CenterHearing Care Coordinator at AudioNova ~Taylor Hearing Center
MELISSA ORTEGAMELISSA ORTEGA
Accounts Payable Specialist (CONTRACT) at AudioNova - Robert HalfAccounts Payable Specialist (CONTRACT) at AudioNova - Robert Half
Jeremiah BrownJeremiah Brown
Mechanic at Richard ConstructionMechanic at Richard Construction
Kydarius KnoxKydarius Knox
Maintenance Technician at Modern Mill Inc.Maintenance Technician at Modern Mill Inc.