Summary
Overview
Work History
Education
Skills
Timeline
Generic

India Whiting

6013 McComb Street

Summary

Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.

Overview

19
19
years of professional experience

Work History

Hearing Care Coordinator

AudioNova
10.2023 - Current
  • Assisted with patient care coordination to ensure efficient service delivery.
  • Supported communication between healthcare providers and patients to enhance care experiences.
  • Managed scheduling and follow-ups for patient appointments, improving access to services.
  • Learned electronic health record systems to document patient interactions accurately.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

HIM Specialist I

CIOX HEALTH, Health Information Managment
06.2023 - 10.2023
  • Collected, arranged and input information into multiple EMR systems
  • Process medcal records requests and sent them out via fax, electronically, or email as requested
  • Assist customers that request medical records on site.
  • Received requests via subpoena and processed requests according to HIPAA compliance and state laws.

Front Desk Receptionist

Real Property Management
04.2021 - 03.2023
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Greeted and assisted visitors, ensuring a positive first impression of the organization.
  • Collected security deposits, fees, and rental payments.
  • Issued keys to vendors and new tenants.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Access Associate Senior

UVA Health
06.2014 - 03.2021
  • Coordinated patient access services to streamline appointment scheduling and reduce wait times
  • Managed insurance verification processes, ensuring compliance with policies and enhancing accuracy
  • Implemented improved patient intake procedures, contributing to increased operational efficiency
  • Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.

Customer Service Associate

Lowes Home Improvment
06.2006 - 07.2014
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed transactions accurately using point-of-sale systems, ensuring seamless customer experiences.
  • Trained new associates on company policies and procedures, fostering a knowledgeable team environment.
  • Managed customer complaints with empathy, transforming negative experiences into positive outcomes.

Education

No Degree -

PVCC
Charlottesville, VA

Western Albemarle High School
Crozet, VA
06-2004

Skills

  • Administrative Skills
  • Microsoft Excel, Microsoft Word, Microsoft Outlook, Teams
  • Organizational skills
  • Scheduling
  • Time management
  • HIPAA compliance
  • Data entry
  • Customer Service
  • Records management

Timeline

Hearing Care Coordinator

AudioNova
10.2023 - Current

HIM Specialist I

CIOX HEALTH, Health Information Managment
06.2023 - 10.2023

Front Desk Receptionist

Real Property Management
04.2021 - 03.2023

Access Associate Senior

UVA Health
06.2014 - 03.2021

Customer Service Associate

Lowes Home Improvment
06.2006 - 07.2014

No Degree -

PVCC

Western Albemarle High School

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