Ines Argandona
Sterling
Summary
Motivated professional with extensive experience and proven success in industry. Demonstrated ability to balance team performance, customer service targets, and business objectives. Committed to enhancing productivity and optimizing procedures through effective collaboration. Strong leadership skills complemented by excellent planning and organizational capabilities..
Overview
2
2
years of professional experience
Work History
Manager
CHA Company
Sterling
02.2024 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Cashier
The Block
Tysons Corner
09.2023 - 01.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Bachelor of Arts - Bussines Comunication
Ersidad Privada De Santa Cruz De La Sierra
Santa Cruz, Bolivia 11-2023
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Data analysis
- Customer feedback
- Team leadership
- Service strategy
- Marketing
- Strategic planning
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Manager
CHA Company
02.2024 - Current
Cashier
The Block
09.2023 - 01.2024
Bachelor of Arts - Bussines Comunication
Ersidad Privada De Santa Cruz De La Sierra
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