Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Inez Amaya

Woodbridge

Summary

Detail-oriented professional with extensive customer service experience in different departments, excelling in front desk management and appointment scheduling. Proven ability to enhance guest satisfaction through effective communication and organizational skills. Fast-paced to ensure high outcomes, along with being bilingual, and adept at multitasking. I consistently ensure a welcoming environment while efficiently managing operations.

Overview

4
4
years of professional experience

Work History

Receptionist

Sharkeys Cuts for Kids
Centreville
08.2024 - 08.2025
  • Working as a receptionist, I would manage all operations at the front desk, such as taking phone calls, scheduling appointments, handling the appointment book for all employees, and welcoming clients.
  • I would assist the stylists and help maintain a nice, clean environment.
  • I would assist with customer service, such as offering manicures to children and inflating balloons for customers to take.
  • Carefully monitored and restocked inventory to ensure all daily operations would carry on.

Server

Madigan's Waterfront
Woodbridge
03.2024 - 08.2024
  • As a server, my main responsibility was to provide excellent service to guests to ensure they have a wonderful dining experience.
  • I would start by greeting guests warmly after being seated, making sure they were comfortable.
  • I would take orders accurately and answer any questions they might have had about the menu, offering suggestions if needed.
  • Once the orders were in, I would coordinate with the kitchen staff to ensure timely delivery of food and made sure l would double check that they understood any special requests on the orders.
  • I'd take the drinks out first accordingly while the food was being prepared.
  • I would check in with the guests throughout their meal to make sure everything was to their liking and address any issues promptly.
  • After the meal, I would present the check, process payments, and thank the guests as they left.
  • In between serving guests, lalso help set up tables, refill supplies, and maintain a clean environment in the dining area to ensure everything runs smoothly and the guests had a good dining environment around them.

Sales Associate

PUMA
Woodbridge
11.2023 - 04.2024
  • As a retail associate, my primary duty was to ensure that each customer had a positive shopping experience.
  • I would greet customers warmly as they entered the store and informed them of any sales we had and assisted them in finding the products they needed.
  • I would offer recommendations and details regarding any products they were interested in.
  • I would handle transactions at the checkout, ensuring accuracy and efficiency, when it came to processing cash, credit, or digital payments.
  • Throughout the day, I kept the store organized by restocking our clothing shelves and arranged displays to maintain a visually appealing environment.
  • I would also handle any inquiries or issues a customer might have had promptly and aimed to resolve concerns for their satisfaction.
  • Additionally, I would stay informed about current promotions and new products to provide the best possible service and help meet the store's sales goals.

Cashier

Padrino's Pizza I
Woodbridge
01.2022 - 08.2023
  • I gained cashiering experience at this job along with customer service skills.
  • I learned to manage any transactions made up front and to accurately charge the correct amounts.
  • I also learned how to restock vegetables and ingredients for salads for take-outs and dine-ins.
  • Whenever there was an issue, I would try to resolve it to the best of my ability and, if needed, solve it along with my manager.
  • Some tasks I have gotten used to are to make sure that the front counter is cleaned and sanitized; the floors are cleaned; restocking any items used up front; and making sure everything is set up for the following day.
  • I have gotten used to overseeing money management.
  • I have familiarized myself with assisting customers with any needs they may have and enjoy dedicating my time to letting them have an enjoyable shopping experience.

Education

High School Diploma -

Garfield Senior High School
Woodbridge, VA
05-2024

Skills

  • Customer service
  • Restaurant experience
  • Communication skills
  • Cashiering
  • Sales
  • Serving
  • Food service
  • Organizational skills
  • Leadership
  • Time management
  • Basic math
  • Bilingual
  • Front desk management
  • Appointment scheduling
  • Multitasking

Languages

Spanish
Professional
English
Native/ Bilingual

Timeline

Receptionist

Sharkeys Cuts for Kids
08.2024 - 08.2025

Server

Madigan's Waterfront
03.2024 - 08.2024

Sales Associate

PUMA
11.2023 - 04.2024

Cashier

Padrino's Pizza I
01.2022 - 08.2023

High School Diploma -

Garfield Senior High School

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Inez Amaya