Ingrid Howell
Richmond
Summary
Seasoned specialist offering several years of comprehensive experience administrative work and customer service. Knowledgeable professional possessing excellent problem solving and analytical skills.
Overview
24
24
years of professional experience
1982
1982
years of post-secondary education
Work History
Admin Specialist II
Virginia Employment Commission
Richmond
08.2001 - Current
- Assisted clients with appeals application processes in the First Level Appeals Unit.
- Provided information on the appeals process and general information on applying for unemployment benefits.
- Communicated with Appeals Examiners and Management about any hearing issues.
- Answered telephones daily as part of the telephone team.
- Registered telephone numbers from claimants, employers, attorneys for their hearings
- Provided administrative and technical support for the Administrative Services Unit and other agency programs. Created letters, technical bulletins, and other internal correspondence. Compiled. statistical reports and distributed them to Central, Local or Regional offices as required. Verified invoices for accuracy and distributed information. Set up interviews, reserved conference rooms for meetings and helped with scheduling of training.
- Admin duties: faxing, filing, emailing, ordering supplies, arranged repairs on copying machines
Education
Associate Degree - Medical Computer Specialist
ECPI Conputer Institute
Richmond, VA 09.1992 - 06.1994
Douglas S. Freeman
Richmond , VASkills
- Appeals processing
- Client communication
- Statistical reporting
Languages
Spanish
Professional
Timeline
Admin Specialist II
Virginia Employment Commission
08.2001 - Current
Associate Degree - Medical Computer Specialist
ECPI Conputer Institute
09.1992 - 06.1994
Douglas S. Freeman