Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ingris Membreno

Fredericksburg

Overview

5
5
years of professional experience

Work History

Sales Lead

Pandora Jewelry
03.2024 - Current
  • I started my journey at Pandora as a Sales Associate, where I quickly adapted to the role and exceeded sales goals by providing excellent customer service and driving product sales
  • My ability to engage customers and effectively recommend products led to consistently achieving and surpassing individual sales targets, earning me recognition as a top performer and a promotion to Sales Lead
  • In my role as Sales Lead, I took on additional managerial responsibilities, including supporting both the sales team and store management
  • I led by example, coaching and mentoring associates to meet their daily and monthly goals
  • I developed and implemented daily goal plans for the team, ensuring alignment with store targets while fostering a collaborative environment
  • I also took on critical operational tasks such as opening and closing the store, managing inventory, and maintaining visual merchandising standards
  • With a strong focus on performance and team development, I played a key role in maintaining a motivated, goal-oriented team, driving sales, and ensuring an exceptional customer experience
  • My ability to communicate effectively and inspire my team contributed to our collective success and the achievement of store objectives

Business Support Coordinator

Granados Plumbing
01.2020 - 06.2024
  • Assisting my stepfather with his plumbing company has been a rewarding experience that combines my skills in communication, organization, and finance
  • Given his limited English proficiency, I play a crucial role in bridging communication gaps and ensuring smooth operations
  • One of my primary responsibilities is managing financial tasks
  • This includes creating checks, handling incoming and outgoing payments, and keeping track of expenses and revenue
  • By maintaining a meticulous approach to finance, I contribute to the company's financial stability and growth
  • Communication is another key aspect of my role
  • I handle phone calls, both incoming inquiries and outgoing communications with clients and suppliers
  • This ensures that all parties involved are kept informed and that any issues or queries are addressed promptly and professionally
  • Marketing efforts are also part of my responsibilities
  • I take charge of ordering business cards and other promotional materials to market the company effectively
  • These initiatives help in expanding the company's reach and attracting new clients
  • Overall, my role in my stepfather's plumbing company encompasses a wide range of tasks, from finance and communication to marketing support
  • Through my contributions, I aim to facilitate the smooth functioning of the business and contribute to its success in the plumbing industry

Receptionist/Administrative Assistant

Web Equipment
01.2023 - 01.2024
  • In my previous role, I began my journey by delving into cold calling
  • This initial exposure laid the groundwork for my transition into a full-time receptionist, a role that encompassed a myriad of responsibilities beyond the traditional front desk duties
  • Customer service was at the heart of my responsibilities
  • I was the first point of contact for customers, greeting them warmly, and taking care of them
  • Working in a small team within a bustling company selling new and used parts for forklift telehandlers provided me with a unique learning experience
  • I embraced diverse roles within the company, learning from each position and contributing to our collective success
  • The close-knit nature of our team fostered a culture of mentorship, where I received invaluable guidance in various business aspects, further enhancing my skills and knowledge
  • In summary, my experience encompassed a range of responsibilities including cold calling, lead generation, receptionist duties, financial management, bilingual customer support, inventory management, logistics coordination, and customer service excellence
  • These experiences not only showcased my versatility but also my ability to thrive in a dynamic and challenging work environment

Waitress/Server

Applebee's
06.2021 - 09.2022
  • Delivered exceptional customer service by accurately processing orders and ensuring food safety, thereby honing customer service and communication skills
  • Managed multiple projects concurrently, demonstrating strong organizational abilities
  • Maintained a positive patron experience through outstanding customer service, cleanliness upkeep, and adherence to quality assurance protocols
  • Stayed informed about current sales trends for various products
  • Served as a server with extensive closing responsibilities, overseeing teams and ensuring smooth operations in a fast-paced environment
  • Developed adeptness in handling diverse customer needs on-the-fly, effectively resolving issues to guarantee customer satisfaction

Cashier/Customer Service

Walmart Neighborhood Market
09.2019 - 03.2021
  • During my first job, while juggling school commitments, I underwent comprehensive training across all roles within the store
  • This experience equipped me to excel in a dynamic, fast-paced environment, where I efficiently assisted numerous customers within tight timeframes
  • I prioritized delivering exceptional customer service to ensure each interaction was positive and memorable
  • One of my key achievements was successfully managing cash and credit card sales amounting to hundreds of dollars per shift, handling complex orders with ease
  • I applied my problem-solving skills to swiftly address customer inquiries and resolve disputes, escalating issues through appropriate channels when necessary
  • In addition to frontline duties, I took on managerial responsibilities, including supervising staff, assigning tasks, managing front-end operations, and overseeing cash register activities, such as opening and closing registers and handling money
  • I also coordinated break schedules for staff and intervened when they faced challenges with customers, demonstrating leadership and problem-solving capabilities
  • Furthermore, I handled incoming calls daily with a courteous and professional demeanor, gathering information and addressing customer needs promptly and effectively
  • This experience not only enriched my professional skills but also instilled a sense of responsibility and adaptability at a young age, contributing to my overall growth and development as a first-generation individual

Education

Northern Virginia Community College
Annandale

Skills

  • Administrative experience
  • Telemarketing
  • Communication skills
  • Spanish
  • Serving Experience
  • Organizational skills
  • Front desk
  • Sales
  • Customer Service ( 6 years)
  • Time management
  • Data entry
  • Bilingual
  • Salesperson
  • Clerical experience
  • Manufacturing
  • Accounting
  • Personal assistant experience
  • Microsoft Outlook, Office, Excel, Word
  • Cash handling
  • Computer skills
  • Driver's License

Languages

Spanish
Native or Bilingual

Timeline

Sales Lead

Pandora Jewelry
03.2024 - Current

Receptionist/Administrative Assistant

Web Equipment
01.2023 - 01.2024

Waitress/Server

Applebee's
06.2021 - 09.2022

Business Support Coordinator

Granados Plumbing
01.2020 - 06.2024

Cashier/Customer Service

Walmart Neighborhood Market
09.2019 - 03.2021

Northern Virginia Community College

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