Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iqra Maroof

Woodbridge,VA

Summary

Multi-talented Support Specialist effective at managing information, technical concerns and team member. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Contact Center Support Specialist (Contingent Worker)

AAMC
04.2022 - Current
  • Interfaced with user by telephone and e-mail with clients regarding problem-solving, marketing, policies, procedures, training, software enhancements, and the interaction of software applications with other organizations.
  • Investigated, identified, and resolved inaccurate data/files problems by analyzing client databases and logs, and performed queries on database.
  • Provided input into the development of web pages that educates clients on procedures, software usage, and problem resolution.
  • Top performers with handling calls and email inquiries.
  • Ensured all the users contacted were handled in a timely manner.

Childcare Assistant

Wonderful Virginia Acedmay
01.2020 - 01.2021
  • Provided support to the teacher while monitoring and supervising the children.
  • Maintained a cultivating relationship amongst the children, parent, and guardians.
  • Daily duties included: Creating daily reports, recording attendance, serving meals, and engaging in play while maintaining a safe environment.

Education

EARLY CHILDHOOD DEVELOPMENT - C.S.C

Northern Virginia Community College
05.2021

MONTESSORI EDUCATION EARLY CHILDHOOD EDUCATION - AECE

LONDON MONTESSORI INTERNATIONAL KARACHI-PK
04.2019

BACHELOR OF COMMERCE ACCOUNTING - undefined

UNIVERSITY OF KARACHI
Karachi, PK
06.2017

Skills

    Technical Skills:

  • SalesForce
  • Five9 Application
  • Adobe Dreamweaver
  • MS office Suite

    • Soft Skills:

  • Reception Duties
  • Training support
  • Detail Oriented
  • Great Communication Skills
  • Collaboration & Teamwork
  • Excellent time management skills and strong work ethic

Languages

English
Urdu

Timeline

Contact Center Support Specialist (Contingent Worker)

AAMC
04.2022 - Current

Childcare Assistant

Wonderful Virginia Acedmay
01.2020 - 01.2021

MONTESSORI EDUCATION EARLY CHILDHOOD EDUCATION - AECE

LONDON MONTESSORI INTERNATIONAL KARACHI-PK

BACHELOR OF COMMERCE ACCOUNTING - undefined

UNIVERSITY OF KARACHI

EARLY CHILDHOOD DEVELOPMENT - C.S.C

Northern Virginia Community College

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Iqra Maroof