Irene Dorsla
Fredericksburg
Summary
Dynamic Senior Human Services Specialist with extensive experience at Prince William County Department of Social Services. Expert in client needs assessments and data analysis, successfully enhancing program effectiveness. Proven ability to provide crisis intervention and support diverse populations, demonstrating strong communication and problem-solving skills to foster positive outcomes.
Overview
7
7
years of professional experience
Work History
Senior Human Services Specialist
Prince William County Department of Social Service
11.2018 - Current
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Conducted outreach activities to raise awareness of available programs and services within the community.
- Utilized data analysis tools to track program success metrics, identifying areas for improvement and implementing necessary changes.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
Education
Human Services
Strayer University
Raleigh, NC06-2011
Skills
- Written and verbal communication
- Client needs assessments
- Interviewing skills
- Multicultural competence
- Ethical practice
- Client meetings
- Training delivery
- Policy advocacy
- Eligibility requirements
- Data analysis
- Client support and assistance
- Public assistance programs
- Counseling advice
- Effective customer communication
- Willingness to learn
- Teamwork
- Motivational interviewing
- Behavioral support
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Workplace safety
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Microsoft office
- Documentation and recordkeeping
- Analytical and critical thinking
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Diversity and inclusion
- Human resources support
- Professionalism
- Interpersonal communication
- Complex Problem-solving
- In-person and telephone interviewing
- Professional development
- Written communication
- Negotiation
Timeline
Senior Human Services Specialist
Prince William County Department of Social Service
11.2018 - Current
Human Services
Strayer University
Similar Profiles
Sheena PardueSheena Pardue
Senior Human Service Specialist/LTSS at Prince William County Department of Social ServiceSenior Human Service Specialist/LTSS at Prince William County Department of Social Service
Keith StrotherKeith Strother
Self-Sufficiency Specialist II at Stafford County Social ServicesSelf-Sufficiency Specialist II at Stafford County Social Services
Tracey BrownTracey Brown
Fiscal Specialist at Prince William County Government Department of Social ServicesFiscal Specialist at Prince William County Government Department of Social Services
Jonathan StewartJonathan Stewart
Real Estate Agent at Coldwell Banker Elite REALTORSReal Estate Agent at Coldwell Banker Elite REALTORS
Savannah BirtSavannah Birt
Patient Safety Attendant at Mary Washington HospitalPatient Safety Attendant at Mary Washington Hospital