Irene Kumar
Charlottesville
Summary
Team member with expertise in customer service and complaint resolution. Demonstrated success in enhancing customer experiences through effective communication and adaptability. Experienced in sales and customer engagement, with a strong focus on order taking and maintaining cleanliness. Proven ability to thrive under pressure while supporting team objectives and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
FOH Team Member
Chick-fil-A
Charlottesville
05.2025 - 12.2025
- Assisted customers with orders and provided detailed menu information.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure timely delivery of services.
- Explained menu items, took orders, and served food courses as instructed.
- Memorized menu offerings and provided tailored recommendations based on customer preferences.
- Stocked supplies, including silverware and condiments, throughout each shift.
- Prepared hot beverages for customers upon request, enhancing overall experience.
- Greeted customers with professionalism and addressed queries or complaints effectively.
Private Tutor
Self-employeed
India, Bangalore
10.2024 - 02.2025
- Delivered comprehensive instruction across all primary school subjects, adapting to diverse learning styles.
- Fostered positive learning environment through engaging activities and simplified complex concepts.
- Managed weekly schedules for multiple students to meet homework deadlines and exam preparations.
- Adapted teaching methods to accommodate different learning styles and preferences.
Childcare Provider
private family
India, Bangalore
03.2023 - 08.2024
- Ensured safety and well-being of child during parental work hours, fostering a secure environment.
- Coordinated daily schedules, managing meal preparation and transportation to activities.
- Supervised playtime and daily activities to promote healthy development.
- Handled behavioral challenges with patience, enhancing supportive relationship with child.
- Acted as primary point of contact for family, demonstrating reliability and calmness in emergencies.
- Communicated regularly with parents regarding child's progress and daily experiences.
- Managed nap times, outings, and appointments to optimize daily routines.
Sales Associate
sun and shade
Maldives
04.2022 - 02.2023
- Greeted customers and assisted with size selection while addressing inquiries regarding clothing and pricing.
- Unpacked new shipments, labeled items, and organized shelves to maintain store cleanliness.
- Processed customer returns and exchanges courteously, adhering to store policies for optimal satisfaction.
- Operated cash register for payment processing, ensuring accuracy in change and credit transactions.
- Maintained appealing store appearance by folding clothing neatly and updating window displays for visual impact.
Education
BBA - Business Accountancy
Central Piedmont Community College
Charlottesville, VA08-2028
High School Diploma -
National Public School
India, Banagalore01-2024
Skills
- Order taking and sales techniques
- Customer service and complaint handling
- Team collaboration and adaptability
- Promoting specials and greeting guests
- Salesmanship and money handling
- Cleanliness and personal hygiene
- Multilingual communication
Timeline
FOH Team Member
Chick-fil-A
05.2025 - 12.2025
Private Tutor
Self-employeed
10.2024 - 02.2025
Childcare Provider
private family
03.2023 - 08.2024
Sales Associate
sun and shade
04.2022 - 02.2023
BBA - Business Accountancy
Central Piedmont Community College
High School Diploma -
National Public School