Iris Pineda Castillo
Lorton
Summary
Proven retail professional with a track record of mentoring staff at Ross Dress for Less, enhancing team performance. Expert in customer service and cash handling, I excel in creating organized, efficient checkout experiences. Skilled in product restocking and returns processing, my approach boosts productivity and customer satisfaction, leveraging both hard and soft skills to achieve retail excellence.
Overview
3
3
years of professional experience
Work History
Cashier
Ross Dress for Less
Alexandria
11.2023 - 06.2024
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Followed company security procedures for handling large sums of money.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Michaels Craft Store
Alexandria
11.2021 - 04.2023
- Organized store by returning merchandise to proper areas and restocked displays
- Helped customers find specific products, answered questions, and offered product advice.
- Organized stockroom shelves according to size, color or style.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
West Potomac High School
6500 quander rd Alexandria va 2230706-2021
Skills
- Product restocking
- Returns processing
- Retail merchandising
- Cash handling
- Merchandise exchange
- Customer service
- Refunds and exchanges
- Multitasking and organization
- Staff mentoring
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cashier
Ross Dress for Less
11.2023 - 06.2024
Sales Associate
Michaels Craft Store
11.2021 - 04.2023
High School Diploma -
West Potomac High School
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