Iris Rios
Bealeton
Summary
Results-driven dispatcher with extensive experience in route optimization and GPS tracking. Proven ability to enhance operations and ensure data accuracy while providing exceptional customer service.
Overview
15
15
years of professional experience
Work History
Dispatcher
AB united trucking inc
Manassas
11.2012 - 06.2025
- Ensured compliance with safety regulations during all dispatch operations.
- Provided support in resolving customer inquiries related to delivery services.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Matched bills of lading and reconciled quantities to verify items shipped.
Medical Receptionist
Dr.Nelson. Dermatologist
Manassas
01.2010 - 05.2012
- Scheduled appointments and coordinated patient flow throughout the clinic.
- Greeted patients warmly and managed front desk operations efficiently.
- Verified insurance information and processed patient billing inquiries promptly.
- Assisted medical staff with administrative tasks and office organization.
- Answered phone calls and addressed patient questions with professionalism.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Education
Medical Assistant - Family Medicine
Ultrasound Diagnostic School
Amityville, NY09-1999
High School Diploma -
Plainedge HS
Massapequa, NY06-1998
Skills
- Route optimization
- GPS tracking
- Data entry accuracy
- Customer support
- Regulatory compliance
- Fleet management
Languages
Spanish
Professional
Timeline
Dispatcher
AB united trucking inc
11.2012 - 06.2025
Medical Receptionist
Dr.Nelson. Dermatologist
01.2010 - 05.2012
Medical Assistant - Family Medicine
Ultrasound Diagnostic School
High School Diploma -
Plainedge HS