Isaac Price
Fredericksburg
Summary
Seasoned IT Support Specialist with a proven track record at Leidos in enhancing system reliability. Expert in network diagnostics and proficient in log analysis. Committed to furthering my skills and knowledge through certification and experience. Skilled in SIEM and fostering team collaboration, I excel in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Leidos
Remote
09.2024 - Current
- Troubleshoot technical issues with different operating systems, applications, and networks.
- Performed Active Directory management for my department.
- Managed a ticketing system and handled incident escalation.
- Managed privileged access accounts in a secure environment.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
Field Support Technician
Angel Rides Inc.
Fredericksburg
02.2024 - 09.2024
- Maintain diverse OS systems and EMS software, ensuring optimal performance and reliability.
- Provide on-site technical support for EMS units, resolving issues promptly to minimize downtime.
- Implement system updates and troubleshoot technical problems, enhancing operational efficiency.
- Coordinate with field teams to deliver seamless technical assistance, improving response times.
Hospital IT / Desktop Support
Mary Washington Healthcare
Stafford
10.2022 - 02.2024
- Resolved technical issues for desktops and software systems, ensuring that hospital operations run smoothly.
- Conducted troubleshooting operations to maintain the optimal performance of hospital computer systems.
- Collaborated on group system configurations, enhancing team efficiency, and system reliability.
Education
Bachelor of Science - Business Administration And Management
Bluefield University
Bluefield05-2022
Skills
- SIEM
- Log analysis
- Public Trust Clearance
- Network diagnostics
- Incident response
- Vulnerability management
Certification
- CompTIA Cybersecurity Analyst+
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
Timeline
IT Support Specialist
Leidos
09.2024 - Current
Field Support Technician
Angel Rides Inc.
02.2024 - 09.2024
Hospital IT / Desktop Support
Mary Washington Healthcare
10.2022 - 02.2024
Bachelor of Science - Business Administration And Management
Bluefield University
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