Isabel O'Keefe
Chesapeake
Summary
I believe I am the right candidate for the server position because I excel in providing excellent customer service, ensuring guests feel welcomed and cared for throughout their dining experience. I am skilled at multitasking, effectively managing multiple tables while maintaining accuracy and efficiency. Clear communication is one of my strengths, allowing me to coordinate effectively with both the kitchen staff and my fellow servers to keep operations running smoothly. I work well under pressure and ensure orders are delivered promptly and correctly. I am also quick to resolve any issues that arise, finding solutions that leave guests satisfied. With my experience in fast-paced environments and my commitment to creating positive interactions, I am confident in my ability to contribute to a smooth and enjoyable dining experience for every guest as well as coworker.
Overview
5
5
years of professional experience
Work History
Server
Honey and Hooch
07.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages quickly and properly while attaining customer needs.
- Worked with POS systems to place orders, manage bills, and keep information correctly organized.
- Collaborated with team members during busy shifts for efficient workflow and an enjoyable guest experience.
- Maintained a clean and orderly dining area and back of house, not only for customers but for staff as well.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Understand how to cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake and took measures if shown any inappropriate behavior.
Server
Wild Wings Cafe
07.2022 - 08.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring a quick resolution.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed relationships with regulars and customers through genuine hospitality while also keeping it professional and appropriate.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- maintained prep work and closing duties.
- Maximized table turnover rate by managing reservations and seating rotation.
- Managed a fast pase environment efficiently, and calmly.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Shared knowledge of menu items and flavors, helping customers to make personal decisions based on taste and interest.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Host
Carrabba's Italian Grill
07.2020 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Associate of Science - Sonography
Tidewater Community College
Chesapeake, VA04-2027
High School Diploma -
Grassfield High School
Chesapeake, VA06-2023
Skills
- High volume dining
- Sales techniques
- Food safety practices
- Tableside etiquette
- Daily specials memorization
- POS operation
- Working with fellow employees
- Working under pressure efficiently
- Adaptable and flexible
- Multitasking
- Reliable and responsible
Timeline
Server
Honey and Hooch
07.2024 - 04.2025
Server
Wild Wings Cafe
07.2022 - 08.2024
Host
Carrabba's Italian Grill
07.2020 - 04.2022
Associate of Science - Sonography
Tidewater Community College
High School Diploma -
Grassfield High School
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