- Hiking
- Camping
- Running
- Reading
- Knitting and Crocheting
- Music
- Watching Movies and TV Shows
- Baking
- I enjoy cooking for friends and family gatherings
Isabel Robles
Charlottesville
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Experience caring for seven younger siblings, and managing needs related to school, nutrition, physical activities, etc. Developed strong skills in managing multiple tasks and creating engaging activities.
Offering compassionate and patient demeanor with genuine interest in child development and care, ready to learn and grow in this environment.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Barista
Starbucks
09.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Bachelor of Arts - Anthropology
University of Virginia
Charlottesville, VA05-2025
Skills
- Cash handling
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Inventory control and record keeping
- Operations management
- Strategic planning
- Continuous improvement
- Team leadership
- Problem-solving
- Positive attitude
- Team collaboration and leadership
- Customer service management
- Assigning work
- Daily workflows
- Professional appearance
- Childcare
- Friendly
- Cheerful and energetic
- Patience and empathy
- Snack preparation
- Outdoor activities
- Emotionally supportive
- Diaper changes and feedings
- Approachable
- Parent communication
- Conflict resolution
- Housekeeping
- Food preparation
- Activity planning
Interests
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
Barista
Starbucks
09.2023 - 08.2024
Bachelor of Arts - Anthropology
University of Virginia
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