Isaiah Jones
Fairfax
Summary
Experienced Auto Claims Adjuster with a strong background in liability evaluations, customer service, and legal claims resolution. Proficient in Xactimate and investigative processes, with a proven track record of exceeding performance metrics and maintaining high client satisfaction. Adept at managing high-volume caseloads and resolving claims efficiently while ensuring compliance with policies and regulations.
Overview
5
5
years of professional experience
Work History
Complex Claims Adjuster
Clearcover
11.2023 - Current
- Mediated disputes to achieve settlement agreements.
- Analyze police reports, medical records, and property damage estimates to determine liability and damages
- Achieved a 15% reduction in claim resolution time by streamlining investigation processes
Liability/Property Claims Adjuster
Allstate Insurance Co
02.2022 - 11.2023
- Managed high-volume caseloads, resolving claims efficiently and maintaining compliance with insurance policies
- Collaborated with Special Investigation Units (SIU) to address suspicious claims
- Recognized for consistently achieving high customer satisfaction scores in claims resolution
Account Manager
Discover Financial Services
09.2020 - 02.2022
- Handled customer inquiries, resolving issues for personal and business accounts
- Processed 150+ transactions daily, ensuring accuracy and enhancing client satisfaction
- Enhanced revenue retention through effective negotiation and conflict resolution
Sales Consultant
Cellular Sales (Verizon)
02.2020 - 09.2020
- Delivered consultative sales solutions, achieving a 10% increase in customer retention
- Utilized data-driven approaches to recommend products tailored to client needs
Education
Bachelor of Arts - Communications
Kutztown University of Pennsylvania
Kutztown, PA08.2014
Skills
- Claims Investigations & Evaluations
- Liability Assessment & Negotiation
- Xactimate
- Guidewire
- CRMA Proficiency
- Customer Service & Client Communication
- Legal Proceedings & Insurance Regulations Knowledge
- Documentation & Reporting
- Risk Assessment & Fraud Detection
Awards
- Employee of the Month, Bob's Discount Furniture, 03/01/19, Recognized for exceptional customer service.
- High Customer Service Scores, Discover Financial Services & Allstate Insurance Co, Consistently achieved high customer service scores.
Timeline
Complex Claims Adjuster
Clearcover
11.2023 - Current
Liability/Property Claims Adjuster
Allstate Insurance Co
02.2022 - 11.2023
Account Manager
Discover Financial Services
09.2020 - 02.2022
Sales Consultant
Cellular Sales (Verizon)
02.2020 - 09.2020
Bachelor of Arts - Communications
Kutztown University of Pennsylvania
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