Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Maboya

Newport News

Summary

Dynamic and dedicated professional with extensive experience as a Dispatcher at Newport News Police Department. Proven ability in conflict resolution and multitasking, ensuring timely emergency assistance. Recognized for exceptional customer relations and effective communication skills, enhancing safety and security in high-pressure environments. VCIN/NCIC Certified, committed to maintaining a secure community.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dispatcher

Newport News Police Department
09.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.

City of Newport News Security Officer

Newport News City
10.2019 - 09.2024
  • Patrolled and monitored premises in company vehicle and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Newport News Public Schools Security Officer

Newport News Public School Dst
09.2019 - 06.2024
  • Implemented access control measures to prevent unauthorized entry onto school property.
  • Assisted with traffic control during peak drop-off and pick-up times, promoting a safe flow of vehicles on campus.
  • Served as a liaison between the school community and local law enforcement authorities for enhanced collaboration.
  • Enhanced school safety by performing regular patrols and monitoring security cameras.
  • Notified police, fire department and emergency services of on-campus incidents.
  • Documented safety and security incidents using preset guidelines and methods.

Assistant Manager

Payless Shoes
03.2010 - 08.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Associate of Science - Nursing

Guilford Technical Community College
Jamestown, NC
06-1999

High School Diploma -

James B. Dudley High School
1200 Lincoln Street
06-1996

Skills

  • Traffic control
  • Multitasking Abilities
  • Verbal and written communication
  • Document and file management
  • Conflict resolution
  • VCIN/NCIC Certified

Certification

  • CPR Certified
  • VCIN/ NCIC Certified
  • FEMA Certification
  • DCJS Armed Certification
  • Crisis Intervention Team (CIT) Certification

Timeline

Dispatcher

Newport News Police Department
09.2024 - Current

City of Newport News Security Officer

Newport News City
10.2019 - 09.2024

Newport News Public Schools Security Officer

Newport News Public School Dst
09.2019 - 06.2024

Assistant Manager

Payless Shoes
03.2010 - 08.2017

Associate of Science - Nursing

Guilford Technical Community College

High School Diploma -

James B. Dudley High School

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