Isis Boose
Norfolk
Summary
Dynamic professional with a proven track record at Huntington Ingalls Industries, excelling in high-quality craftsmanship and effective teamwork. Skilled in troubleshooting and materials handling, I enhanced customer satisfaction through meticulous attention to detail and problem-solving abilities, ensuring project success and a safer work environment.
Overview
11
11
years of professional experience
Work History
Special Hull Treatment Craftsman
Huntington Ingalls Industries
09.2023 - Current
- Enhanced customer (US Navy) satisfaction by delivering high-quality craftsmanship in all projects.
- Cut materials according to specifications in preparation for installation.
- Conducted regular tool maintenance, prolonging equipment life and minimizing downtime due to repairs.
- Collaborated with team members on large-scale projects, promoting efficient division of labor and successful completion within deadline constraints.
- Implemented safety protocols in the workshop, reducing workplace injuries and creating a safer environment for all employees.
- Read and interpreted blueprints and construction documents to determine project directives.
Warehouse Packer
Amazon
05.2022 - 08.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
Delivery Driver Trainer
Amazon
11.2020 - 05.2022
- Conducted thorough post-training evaluations to assess trainee mastery of key concepts, identifying areas requiring additional focus before advancing to the next stage of development.
- Maintained up-to-date knowledge of industry trends, regulations, and technologies in order to provide the most relevant instruction possible for trainees.
- Served as a mentor for new hires, offering guidance and support throughout their onboarding process and providing valuable insights into company culture and expectations.
- Collaborated with management to develop targeted training materials that addressed specific skill gaps among delivery driver team members.
- Evaluated driver performance through regular ride-alongs, providing real-time feedback and coaching to improve overall effectiveness.
Customer Service Representative
Suffolk Quality Cleaners
01.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Personal Assistant
Robinson's C.H.O.I.C.E Program
09.2014 - 09.2017
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
Education
Kings Fork High School
SuffolkSkills
- Troubleshooting skills
- Materials handling
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
Timeline
Special Hull Treatment Craftsman
Huntington Ingalls Industries
09.2023 - Current
Warehouse Packer
Amazon
05.2022 - 08.2023
Delivery Driver Trainer
Amazon
11.2020 - 05.2022
Customer Service Representative
Suffolk Quality Cleaners
01.2019 - 12.2019
Personal Assistant
Robinson's C.H.O.I.C.E Program
09.2014 - 09.2017
Kings Fork High School
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