Italia Ibeh
Glen Allen
Summary
Confident, personable, and motivated individual seeking an opportunity to leverage strong communication and persuasion skills in a remote sales or closing role.
Overview
2
2
years of professional experience
Work History
Barista / Customer Service
Starbucks
03.2024 - Current
- Delivered excellent customer service in a fast-paced, high-volume setting while maintaining composure under pressure.
- Built connection with regular customers, driving repeat business and positive word-of-mouth.
- Recommended additional products and upsold effectively to increase ticket size and customer satisfaction.
- Resolved customer complaints quickly and professionally, often turning negative experiences into positive ones.
Crew Member
Auntie Anne's Pretzels
08.2023 - 02.2024
- Provided exceptional service by efficiently handling orders and addressing customer needs.
- Maintained clean and organized workspace contributing to a positive team environment.
- Trained and mentored new hires, assisting with resolving equipment and workflow issues.
- Demonstrated reliability by covering shifts and taking on supplementary tasks as needed.
Education
High School Diploma -
Hermitage High School
Glen Allen, VA05.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Positive and professional
Timeline
Barista / Customer Service
Starbucks
03.2024 - Current
Crew Member
Auntie Anne's Pretzels
08.2023 - 02.2024
High School Diploma -
Hermitage High School
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