Iva Hicks
Laurel Fork
Summary
Proven Direct Support Professional with a track record of enhancing the quality of life for individuals with disabilities at Strengthening Our System. Skilled in behavior redirection and compassionate caregiving. Demonstrates first aid and safety expertise, alongside a commitment to professional development and client satisfaction.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Strengthening Our System
07.2018 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Cashier
Little Ceasers
05.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Hostess
Maples Tavern
07.2015 - 06.2017
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Science - Human Services
Wytheville Community College
Wytheville, VA05.2021
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Transportation
- Safety Monitoring
- CPR Certification
Timeline
Direct Support Professional
Strengthening Our System
07.2018 - Current
Cashier
Little Ceasers
05.2017 - 09.2018
Hostess
Maples Tavern
07.2015 - 06.2017
Associate of Science - Human Services
Wytheville Community College
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