Ivana Ciudad-Real Mendoza

• Provide protocol, administrative, and logistical support to senior leadership, including U.S., Brazilian, and Mexican General Officers, within a multinational environment composed of military, police, and civilian personnel from across the Western Hemisphere.
• Led strategic planning initiatives to enhance regional security cooperation among member states. Execute high-level events, official visits, ceremonies, and academic engagements involving diplomatic missions, Permanent Missions to the OAS, defense attachés, military delegates, heads of state, former presidents, and senior government officials.
• Coordinate protocol, logistics, and stakeholder engagement for annual international study trips and multiple U.S.-based institutional visits, ensuring seamless execution and compliance with established procedures.
• Support protocol operations for U.S. Southern Command, including Change of Command ceremonies for four-star generals, defense leadership conferences, and special events.
• Manage departmental procurement and administrative processes, including vendor sourcing, quotations, purchasing, budget tracking, correspondence, and diplomatic communications.
• Built strong relationships with internal and external stakeholders to enhance collaboration and drive positive outcomes.
• Guided and trained junior staff to support their development.

• Coordinated administrative, operational, and event management activities across headquarters and country offices throughout Latin America and the Caribbean.
• Planned and executed conferences, workshops, policy dialogues, and high-level meetings, overseeing budgets, procurement, contracts, logistics, travel arrangements, and stakeholder communications.
• Managed travel administration for invited participants, including invitation letters, travel authorizations, per diem processing, and airline ticket coordination.
• Led the planning and delivery of the Regional Policy Dialogue “Implementing Social Security in the Caribbean” in Barbados, bringing together ministers and senior government officials from across the region.
• Supported division operations through contract administration, vendor payments, recruitment processes, budget monitoring, and coordination with the Front Office.

• Managed and monitored development cooperation projects in partnership with government institutions, multilateral organizations, and implementing agencies.
• Coordinated stakeholders, monitored project implementation, supported reporting requirements, and facilitated communication among partners and KOICA's headquarter.

• Provided protocol guidance and logistical support for official meetings, high-level visits, and Korean VIP delegations' visits.
• Developed and maintained productive relationships with government counterparts, international organizations, and local stakeholders.
• Supported office operations through correspondence management, partnership development, event coordination, and analysis of development priorities.

• Supported daily administrative operations, including accounting processes, budget administration, procurement support, and records management.
• Managed document preparation and filing systems, maintaining organized records for easy access.
• Coordinated human resources and office compliance activities while ensuring adherence to organizational procedures.
• Managed property and asset administration for the country office foreign officers.
• Provided administrative support to facilitate the effective implementation of development cooperation programs.

• Provided executive and administrative support to the Chief of Party for a USAID-funded development program.
• Coordinated meetings, workshops, events, training sessions, travel arrangements, and stakeholder communications.
• Supported subgrant administration and monitoring processes in coordination with implementing partners and project teams.
• Maintained relationships with government institutions, local authorities, NGOs, private sector representatives, and community stakeholders.
• Monitored follow-up actions and project deliverables to support achievement of program objectives.

• Managed a portfolio of approximately 250 corporate clients across a wide range of industries, developing strong expertise in business operations and sector-specific market dynamics.
• Conducted financial and credit analysis for commercial lending transactions ranging from US$100,000 to US$2 million.
• Evaluated financial statements, cash flow projections, repayment capacity, and business risk to support lending decisions.
• Built and maintained long-term client relationships by providing tailored financial solutions and identifying growth opportunities.
• Analyzed product profitability and portfolio performance, implementing strategies to strengthen revenue generation and client retention.