Ivelize Vega
Manassas
Summary
An established senior system analyst with 12+ years of experience navigating the complexities of enterprise processes and frameworks to develop, integrate, and validate test plans, technical solutions, and continuous improvements designed to maximize efficiency, enhance performance, and optimize the end-user experience. Skilled at guiding top-tier teams and partnering with leadership, stakeholders, and vendors to prioritize requirements, guide planning, mitigate defects, facilitate training, and provide ongoing support in highly visible technical environments.
Overview
19
19
years of professional experience
Work History
Senior Application Support Specialist
Ategrity Specialty Insurance Company
10.2022 - Current
- Maintained and managed data for chatbot system, ensuring accurate and up-to-date information for a seamless user experience.
- Created and maintained comprehensive documentation, including user manuals and system guides, to facilitate user understanding and efficiency.
- Executed User Acceptance Testing (UAT) by identifying, documenting, and reporting defects.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Diagnosed and troubleshot reported application issues.
Senior Software Analyst II
Geico
08.2015 - Current
- Developed business requirements, use case diagrams and specifications, wireframe layouts, business process maps, user acceptance test plans and scripts, and support documentation—working with subject matter experts to identify the gaps between requirements and existing application capabilities
- Created as-is and to-be process models, workflow mapping, and specification documents for modifications and improvements to aid in application development and user knowledge transfer—further introducing a model for documenting as-is and to-be processes while ensuring solutions could be easily adapted for future enhancements
- Contributed to project planning and execution against pre-defined objectives, working with stakeholders, vendors, and end-users to recommend solutions to complex challenges while integrating Scrum SAFE, Agile Methodology into project frameworks and engaging risk management principles to flag and mitigate issues
- Analyzed existing onboarding processes, utilizing Workday reports to capture deficiencies and implement sustainable improvements designed to enhance flows and ensure employees have a positive experience post-hire
- Organized a virtual WebEx-based training delivered to 1k+ associates
Supervisor, Information Systems Analyst
Geico
09.2012 - 08.2015
- Led a team of five analysts tasked with performing ongoing assessments and analyses of existing information systems, their features, and potential upgrades—facilitating training, prioritizing tasks, validating assignments, and conducting regression, functional training, user acceptance testing (UAT) to track and report defects and deficiencies
- Evaluated system-level processes to identify and capture identified functional requirements in support of both immediate and long-range plans, updates, and fixes, maximizing the effectiveness of technical solutions and optimizing system performance
- Implemented technical solutions into business system and process analysis frameworks, establishing procedures to process information within the mainframe and all related software which led to an increase in overall efficiency and performance
- Partnered with associates, stakeholders, and end users to gather requirements, establish goals, and resolve issues with applications, providing cost-benefit estimations to support project planning while enhancing functionality and eliminating deficits
Senior Business Analyst
Geico
04.2006 - 08.2009
- Mitigated unnecessary financial risks and improved overall business system functions—working with business units, stakeholders, and executives to synthesize market and business data to identify benchmarks and establish target performance metrics
- Directed the testing and validation of updates, enhancements, and technical solutions—establishing intelligence resources to foster consistency in system testing processes
- Served as a go-to source of support related to navigating system changes, leveraging an ability to think outside of the box while engaging strong technical aptitude to guide troubleshooting, change management, and continuous improvement efforts
Skills
- BUSINESS SYSTEMS ANALYTICS
- TECHNICAL SOLUTION DESIGN & IMPLEMENTATION
- INFORMATION SYSTEMS & INFORMATION TECHNOLOGY
- SYSTEM & PROCESS IMPROVEMENT
- HUMAN RESOURCE INFORMATION SYSTEM (HRIS)
- PROJECT PLANNING & MANAGEMENT
- REQUIREMENTS GATHERING
- USER ACCEPTANCE TESTING
- REGRESSION & FUNCTIONAL TESTING FRAMEWORK
- END-USER RELATIONS
- DATA ANALYSIS & REPORTING
- STAKEHOLDER ENGAGEMENT
- SAFE, AGILE & SCRUM
- TECHNICAL WRITING
- DATA WAREHOUSING
Timeline
Senior Application Support Specialist
Ategrity Specialty Insurance Company
10.2022 - Current
Senior Software Analyst II
Geico
08.2015 - Current
Supervisor, Information Systems Analyst
Geico
09.2012 - 08.2015
Senior Business Analyst
Geico
04.2006 - 08.2009
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