IVETTE CARMONA
Newport News
Summary
Motivated & offers demonstrated success tackling various given tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
1St SOS Staffing Agency
12.2022 - Current
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Enhanced patient experience by managing front office operations efficiently and professionally.
Customer Service Representative
RegistrarCorp
08.2022 - 01.2023
- Answered inbound & outbound client calls
- assisted with questions regarding FDA registration
- Made 75-100 calls each day both in English and Spanish
Front Desk Agent
Club WYNDHAM
08.2021 - 08.2022
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Housekeeper
Mastercorp INC, Murrells Inlet
07.2018 - 02.2019
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
Associate of Science - Psychology
Thomas Nelson Community College
Hampton, VA09.2024
High School Diploma -
York High School
Yorktown, VA06.2020
Skills
- Schedule Coordination
- Customer Service
- Spanish to English Translation
- Active Listening
- Positive Attitude
Timeline
Front Office Coordinator
1St SOS Staffing Agency
12.2022 - Current
Customer Service Representative
RegistrarCorp
08.2022 - 01.2023
Front Desk Agent
Club WYNDHAM
08.2021 - 08.2022
Housekeeper
Mastercorp INC, Murrells Inlet
07.2018 - 02.2019
Associate of Science - Psychology
Thomas Nelson Community College
High School Diploma -
York High School
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