Ivoree Coles
Lynchburg
Summary
Results-driven Administrative and Student Support Professional with expertise in record maintenance, data tracking, and stakeholder communication. Skilled in documentation management and quality control within compliance-focused environments. Utilizes Microsoft Office and digital tools to streamline processes and enhance reporting. Strong organizational capabilities facilitate effective advocacy for student educational needs.
Overview
4
4
years of professional experience
Work History
One-on-One Student Support Staff
Heritage Elementary School
09.2025 - 04.2026
- Supported students by monitoring academic progress, focus, and participation.
- Collected and maintained performance and behavioral data to monitor progress and ensure individualized educational goals and objectives were met.
- Tracked student performance metrics and documented daily interactions to provide accurate reporting and support data-driven decision-making.
- Communicated progress, concerns, and recommendations to teachers and staff to promote successful outcomes.
- Maintained detailed and organized records while ensuring accuracy and confidentiality.
Front Desk Receptionist
Auxiliary Business Service
08.2022 - 06.2024
- Provided customer support and maintained organized records and documentation.
- Utilized Microsoft Office applications, email systems, and spreadsheets to manage information and prepare reports.
Direct Support Professional
Care Advantage
05.2022 - 12.2023
- Documented progress and behavioral updates to enhance accuracy of records and reporting.
- Maintained confidentiality while ensuring compliance with organizational policies and procedures.
Education
Bachelor of Arts - Criminal Justice
University of Maryland, College Park
College Park05-2026
High School Diploma -
Heritage High School
Lynchburg, VASkills
- Student Engagement Techniques
- Individualized Support
- Student Progress Monitoring
- Student advocacy
- Data Tracking and Reporting
- Data management
- Student Record Management
- Record management
- Digital Learning Tools
- Microsoft Office proficiency
- Organizational skills
- Individualized support
Timeline
One-on-One Student Support Staff
Heritage Elementary School
09.2025 - 04.2026
Front Desk Receptionist
Auxiliary Business Service
08.2022 - 06.2024
Direct Support Professional
Care Advantage
05.2022 - 12.2023
Bachelor of Arts - Criminal Justice
University of Maryland, College Park
High School Diploma -
Heritage High School