Ivy Tran
Centreville
Summary
Proven customer service expert with a track record of excellence at Safeway, adept at handling high-pressure situations with patience and empathy. Demonstrates exceptional work ethic and integrity, enhancing team collaboration and customer satisfaction. Skilled in accurate payment processing and committed to maintaining a welcoming environment.
Overview
5
5
years of professional experience
Work History
Cashier & Barista
Banh Mi Ong Beo
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Nails Salon
08.2021 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Cashier
Safeway
10.2019 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Parkview Highschool
Sterling, VA05.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
Timeline
Cashier & Barista
Banh Mi Ong Beo
01.2024 - Current
Receptionist
Nails Salon
08.2021 - 01.2024
Customer Service Cashier
Safeway
10.2019 - 01.2020
High School Diploma -
Parkview Highschool
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