Iyana Bell
Colonial Heights
Summary
Developed strong skills in security-focused environment, including keen observation and effective communication. Demonstrates ability to handle stressful situations calmly and maintain secure atmosphere. Looking to transition into new field where these skills can be effectively utilized.
Overview
4
4
years of professional experience
Work History
Unarmed Security Officer/DCJS License
Allied Universal
10.2024 - Current
- Observing and Reporting: Monitor activities and incidents at the assigned site, documenting and reporting any irregularities.
- Access Control: Manage the admittance process by assisting visitors, screening individuals, and controlling entrances and exits to prevent unauthorized access.
- Emergency Response: Respond promptly to any incidents, following established protocols.
- Customer Service: Provide a courteous and professional presence, assisting client employees and visitors with inquiries and maintaining a positive image of the client.
In-House Salon Trainer/Team Leader
Tiny Textures Salon for Kids
07.2022 - 09.2024
- Led training programs focused on enhancing customer service techniques.
- Provided one-on-one coaching to improve communication skills and customer interactions.
- Monitored staff performance, offering feedback to maintain high service standards.
- Ensured compliance with industry standards, contributing to a safe and welcoming environment.
- Worked independently on training initiatives, ensuring alignment with business objectives.
- Collaborated with management to align customer service strategies with business objectives.
Associate
The UPS Store
01.2022 - 07.2022
- Delivered high-quality customer service by addressing inquiries and resolving issues.
- Assisted customers with shipping, packaging, and document services.
- Managed cash transactions and ensured accurate financial handling.
- Collaborated with team members to ensure smooth daily operations.
- Performed copy, scanning, faxing, and printing tasks.
Education
Bachelor of Science - Business Management
Virginia State University
Petersburg, Va12-2026
Skills
- Active Listening, Time Management, Adaptability, Problem Solving, Critical Thinking, Fast learning
- Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Google Sheets
- Strong attention to detail
- Ability to quickly learn and navigate new software
- Excellent communication and interpersonal skills
- Self-motivated and able to work independently or in a team environment
Timeline
Unarmed Security Officer/DCJS License
Allied Universal
10.2024 - Current
In-House Salon Trainer/Team Leader
Tiny Textures Salon for Kids
07.2022 - 09.2024
Associate
The UPS Store
01.2022 - 07.2022
Bachelor of Science - Business Management
Virginia State University
Leadership and Activities
- National Society of Leadership and Success (2025-)
- Mark I Program - Certificate of Excellence — Federal Reserve Bank Pitch Presentation (2019)
- Armstrong Leadership Program (2018-)
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