I'yanna Alexander
Triangle
Summary
Driven professional with a proven track record at RC Theaters Lexington Exchange 12, excelling in customer service, adaptability, and leadership to foster learning environments that promote growth. An innovative thinker who has experience in workforce training and development, known for high productivity and efficiency in task completion. Meets demanding training schedules and exceeds management expectations, a considered valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Server
Chilis's Bar and Grill
Potomac Mills
08.2024 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded to ad hoc cleaning duties at end of shift.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
RC Theaters Lexington Exchange 12
Employee
04.2023 - 07.2024
- Served customers their correct order and cash them out
- Keeping floor restocked inbetween rounds to maintain tidiness
- Meticulously managed breaks
- Make sure everyone is occupying themselves and staying in a work mind space
- Help restock inventory such as food items
- When closing, thoroughly clean for the morning shift
Sales Marketer
Cutco Cutlery
12.2022 - 02.2023
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Grew business by generating new referrals and sustaining strong pipelines from existing partners
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns
- Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high
- Conducted market research to identify customer needs and preferences
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns
Cashier
Employee
09.2022 - 12.2022
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift manager to solve problems and handle customer concerns when needed
- Restocked and organized merchandise in front lanes, while welcoming customers with a smile
Education
Associate - Psychology
Northern Virginia Community College
Woodbridge12-2026
No Degree - Psychology
College of Southern Maryland
La Plata, MD08.2025
High School Diploma -
Old Mill High School
Millersville, MD06.2022
Skills
- Strength training
- Flexible Schedule
- Following Instructions
- Good Communication
- Teamwork and Coordination
- Positive Attitude
- Multitasking
- Reliability
- Problem-solving abilities
- Customer service
- Problem solving
- Employee training
- Professionalism
- Customer engagement
- Performance monitoring
- Decision-making
- Team building
Timeline
Server
Chilis's Bar and Grill
08.2024 - Current
RC Theaters Lexington Exchange 12
Employee
04.2023 - 07.2024
Sales Marketer
Cutco Cutlery
12.2022 - 02.2023
Cashier
Employee
09.2022 - 12.2022
Associate - Psychology
Northern Virginia Community College
No Degree - Psychology
College of Southern Maryland
High School Diploma -
Old Mill High School