Iyonda Murray
Richmond
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
8
8
years of professional experience
Work History
Office Service Specialist
Department of Juvenile Justice
Richmond
10.2023 - Current
- Assists and provides support to Probation/Parole Officers and Supervisors with case management including, but not limited to, filing, data entry, typing, file maintenance, and other clerical duties.
- Performs data entry of Probation Officers/Supervisors case contacts, transfers, and closures in the Balanced Approach Data Gathering Environment System (BADGE) within 24 hours of receipt of work assignment.
- Assists Probation Officers with YASI (Youth Assessment and Screening Instrument) entries, service/program referrals, typing court history and case file documents, and commitment packet correspondence within 24 hours of receipt of work assignment.
- Assist Deputy Director/Director and Probation/Parole Supervisors with various data reports, case contacts, and formulating documents/forms for the Court Service Unit within the established deadline.
- Assisted Deputy Director/Director and Probation/Parole Supervisors with meetings and providing detailed meeting minutes.
- Serves as receptionist answering phone calls and providing customer service to all visitors.
- Responds efficiently and promptly to customer inquiries.
- Sorting and distributing incoming mail and preparing outgoing mail ensuring that all postage is applied correctly and each piece weighed accurately.
- Accurately retrieves, files, and purge closed files in the file closet.
- Serve as a backup to teammates in their absence, provides assistance and information to coworkers, and shares expertise with others when needed.
Office Administrator, Warehouse Supervisor
Nightingale Ice Cream Inc.
Richmond
09.2021 - 03.2023
- Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
- Maintain and update all schedules and calendars for the team.
- Maintain current staff/ new hire paperwork.
- Bill Pay.
- Payment reconciliation, Invoicing.
- Inventory intake.
- Transport, organize, label, and process over 5,000 items of inventory daily, accommodating constantly changing shipment schedules and delivery times.
- Perform daily quality checks of inventory, ensuring damaged items were reported and removed for inspection.
- Assemble and pack 500-1000 boxes per shift carefully following the company’s policies and procedures.
- Demonstrate leadership and attention to detail, resulting in promotion to Office Administrator.
Team Member, Baker
Einstein Bagel Bros.
Henrico
10.2020 - 08.2021
- Greet customers and handle payments via a POS system fulfilling over 1500 orders per shift.
- Prepare raw food materials to cook over 30 menu items.
- Maintain clean dining areas, restrooms, and workstations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage.
- Work with my team to maintain smooth operation and high standards of customer service during high volume rushes.
- Swiftly and professionally address any customer complaints, escalating to management when requested.
- Awarded employee of the month twice for demonstrating outstanding communication and leadership skills.
- Uphold all local COVID-19 protocols including increased sanitization, enforcing mask policies, and ensured a limited capacity.
Lifeguard
High Sierra Pools
Alexandria
06.2018 - 03.2020
- Monitor an 800 sq foot pool, additional baby pool, bathrooms, and lockers to ensure a clean and enjoyable environment.
- Provide a safe environment for over 200+ members to swim while strictly enforcing rules and offering top notch customer service.
- Complete 60 hours of lifeguard training including becoming CPR and First Aid certified, treading water for 2 minutes (legs only), and retrieving a 10 lb. brick from the deep end.
- React quickly to emergency situations including the rescue of a drowning child resulting in little to no injuries.
Education
HS Diploma -
Clarksburg HS
Clarksburg, MDSkills
- Customer Service
- Team Leadership
- Data Entry
- File maintenance
- Meeting facilitation
- Attention to detail
- Effective communication
- Team collaboration
- Scheduling
- Payment processing
- Invoice processing
Timeline
Office Service Specialist
Department of Juvenile Justice
10.2023 - Current
Office Administrator, Warehouse Supervisor
Nightingale Ice Cream Inc.
09.2021 - 03.2023
Team Member, Baker
Einstein Bagel Bros.
10.2020 - 08.2021
Lifeguard
High Sierra Pools
06.2018 - 03.2020
HS Diploma -
Clarksburg HS