Jackelyn Martinez
Fairfax
Summary
Dedicated and bilingual healthcare professional with 10+ years of experience in patient care, medical administration, and telehealth support. Skilled in virtual and in-person patient coordination, EMR systems (AthenaHealth, NextGen, Practice Velocity, Met Informatix), insurance verification, and billing. Strong communicator with proven ability to manage high-volume practices while ensuring patient confidentiality and excellent service. CPR/BLS certified.
Well-organized administrative professional experienced in office support. Effectively coordinate documents, records, and resources to maintain smooth daily operations.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Coordinator / Medical Assistant / Front Desk Receptionist
Tammy Jones, MD PLLC - MDVIP Family Practice
Fairfax
2024.02 - 2025.09
- Coordinate patient scheduling, follow-ups, and virtual consultations to optimize provider time.
- Manage patient inquiries via phone, email, and online platforms, ensuring seamless communication.
- Handle insurance verification, billing, and collections, including creating payment plans.
- Maintain EMR records in compliance with HIPAA standards.
- Supervise staff, oversee vendor relations, and manage two separate medical practices (Primary Care & Hormone Therapy).
- Support provider with procedures, including Hormone Replacement Therapy.
- Contribute to marketing efforts by managing social media and promotional materials.
- Coordinated office operations for a family practice specializing in preventive care.
- Managed patient scheduling and maintained appointment calendars efficiently.
- Processed patient records and ensured compliance with privacy regulations.
- Developed and maintained office filing systems for easy access to documents.
- Communicated with patients regarding appointments and follow-up procedures effectively.
Front Desk Receptionist / Medical Assistant
Lifebridge Health - Crossroads Medical Associates
Owings Mills
2020.02 - 2024.02
- Scheduled and managed patient appointments, including coordinating provider schedules.
- Conducted patient intake, insurance verification, and billing collections.
- Performed clinical support: EKGs, vaccines, venipuncture, rapid testing, and urinalysis.
- Triaged patients and supported providers with documentation and patient correspondence.
- Digitized medical records into EMR for improved provider access.
Medical Assistant
U.N.I Urgent Care
Clarksville
2019.01 - 2020.02
- Triaged patients and provided clinical support in a fast-paced urgent care setting.
- Performed venipuncture, IV placements, rapid diagnostic testing, and tuberculin testing.
- Assisted with minor procedures (wound care, GYN procedures, incision & drainage).
- Educated patients on treatment plans, splint placement, and crutch training.
Education
Medical Billing & Coding Certificate -
Ashworth College
Medical Assistant Diploma -
Everest College
Tysons Corner, VASkills
- Remote patient scheduling & telehealth support
- EMR/EHR systems (AthenaHealth, NextGen, Practice Velocity, Met Informatix)
- Insurance verification, billing & payment plans
- HIPAA compliance & patient confidentiality
- Virtual front desk coordination & phone triage
- Social media & patient engagement support
- Bilingual: English & Spanish
- Clinical support
- Communication skills
- Attention to detail
- Time management
- Conflict resolution
- Insurance verification
- Patient scheduling
Certification
CPR / BLS Certified
Timeline
Office Coordinator / Medical Assistant / Front Desk Receptionist
Tammy Jones, MD PLLC - MDVIP Family Practice
2024.02 - 2025.09
Front Desk Receptionist / Medical Assistant
Lifebridge Health - Crossroads Medical Associates
2020.02 - 2024.02
Medical Assistant
U.N.I Urgent Care
2019.01 - 2020.02
Medical Billing & Coding Certificate -
Ashworth College
Medical Assistant Diploma -
Everest College