- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps with focus and concentration
- Experimenting with different creative mediums, like wood burning to expand skills and techniques
- Engaging in coding and game development
Jackson Crampton
Chantilly
Summary
Professional in customer service prepared to enhance team performance and drive positive outcomes. Adept at managing client interactions, resolving issues efficiently, and adapting to shifting priorities. Strong focus on team collaboration, effective communication, and maintaining high standards. Proven skills in conflict resolution, strategic planning, and fostering customer-centric environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Customer Service
Food Lion
1021 Port Republic Rd. Harrisonburg, VA
02.2022 - Current
- Created schedules and shift assignments weekly, optimizing staff coverage during peak times for optimal customer support.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Collaborated with management to develop strategies for enhancing the overall customer experience.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Led onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Managed team of customer service representatives, ensuring consistent high-quality service delivery.
- Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
Help Desk Analyst Tier 1
Conduit
Remote
07.2021 - 12.2021
- Facilitated communication between IT department and non-technical staff, translating complex concepts into easily understandable terms.
- Streamlined help desk processes with effective ticket management, resulting in faster response times.
- Maintained a high level of professionalism when interacting with clients, fostering positive relationships and promoting a supportive environment.
- Managed customer complaints, effectively de-escalating concerns and offering assistance.
Store Accountant
Harris Teeter
530 Fletcher Drive
01.2016 - 01.2021
- Managed bookkeeping and accounting functions to ensure accurate financial records and overall operations of accounting.
- Ensured accurate sales tax reporting through meticulous record-keeping and compliance with local regulations.
- Automated routine tasks using software tools, increasing efficiency in day-to-day accounting procedures.
- Contributed to a positive work environment by fostering teamwork by assisting as needed as an on-duty floor monitor, customer service clerk, cashier, and/or bagger as appropriate for the best customer experience.
- Prepared monthly financial reports, providing timely information for upper management review and strategic planning purposes.
Education
Associate of Applied Science - Computer Science
Bridgewater Community College
Harrisonburg, VA08-2023
Skills
- Scheduling and planning
- Task delegation
- Customer feedback analysis
- CRM software proficiency
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Verbal and written communication
Interests
Timeline
Assistant Manager of Customer Service
Food Lion
02.2022 - Current
Help Desk Analyst Tier 1
Conduit
07.2021 - 12.2021
Store Accountant
Harris Teeter
01.2016 - 01.2021
Associate of Applied Science - Computer Science
Bridgewater Community College