Summary
Overview
Work History
Education
Skills
Timeline
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Jackson Hawley

Suffolk

Summary

Shop Manager/ Shipper at Motorcycle Dreams with a proven track record in customer service and inventory management. Enhanced customer satisfaction through effective sales strategies and employee training. Skilled in safety management and fostering teamwork, resulting in improved operational efficiency and a welcoming store environment. Committed to excellence in all aspects of store operations.

Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.

Overview

9
9
years of professional experience

Work History

Shop Manager

Motorcycle Dreams
06.2021 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.

Shipper

Motorcycle Dreams
06.2021 - Current
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Assisted in maintaining a safe working environment by following established workplace safety guidelines.
  • Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
  • Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
  • Processed and restocked returns.
  • Maximized warehouse space utilization through strategic pallet stacking techniques and optimized storage layouts.
  • Coordinated storage locations and product movements.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Improved shipping efficiency by optimizing packing procedures and inventory management.
  • Trained new team members on company shipping processes, enhancing overall department performance.
  • Ensured regulatory compliance by properly labeling shipments, adhering to safety protocols, and maintaining documentation.
  • Enhanced customer satisfaction through timely order processing and accurate shipment tracking.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Cashier

Nansemond Swim Club
06.2016 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Lifeguard

Nansemond Swim Club
06.2016 - 08.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.

Education

Associate of Science - General Studies

Tidewater Community College
Norfolk, VA
05-2023

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Customer engagement
  • Store operations
  • Teamwork and collaboration
  • Inventory tracking and management
  • Quality control
  • Safety management
  • Staff training and development

Timeline

Shop Manager

Motorcycle Dreams
06.2021 - Current

Shipper

Motorcycle Dreams
06.2021 - Current

Cashier

Nansemond Swim Club
06.2016 - 08.2016

Lifeguard

Nansemond Swim Club
06.2016 - 08.2016

Associate of Science - General Studies

Tidewater Community College

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Jackson Hawley