Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Generic

Jackson Verbanic

Virginia Beach

Summary

Welcoming Customer Service adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Parts Counter Person

MileOne
07.2024 - Current
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Assisted customers with diagnosing problems for Toyota equipment and purchasing necessary replacements.
  • Ordered parts for customers, repair shops and service department.
  • Ordered parts from various distributors to fulfill demands.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Automotive Technician

MileOne
04.2021 - 07.2024
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed safety and emissions inspections.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Server

Dockside Seafood Restaurant
05.2016 - 06.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Staff Member

Froggies Cantina By The Bay
06.2015 - 08.2015
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Established positive relationships with customers and other staff members.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

High School Diploma -

Frank W Cox High School
Virginia Beach, VA
06-2017

Skills

  • Reviewing deliveries
  • Purchasing oversight
  • Improving customer satisfaction
  • Ordering parts
  • Vendor relations
  • Parts identification
  • Invoice processing
  • Workplace safety
  • Forklift operation
  • Positive and professional
  • Product knowledge
  • Time management
  • Attention to detail
  • Customer service
  • Customer satisfaction
  • Phone etiquette

Certification

  • Licensed VA State Inspector
  • Forklift Operations & Safety Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balance401k matchHealthcare benefitsPaid time offPaid sick leave

Timeline

Parts Counter Person

MileOne
07.2024 - Current

Automotive Technician

MileOne
04.2021 - 07.2024

Server

Dockside Seafood Restaurant
05.2016 - 06.2021

Staff Member

Froggies Cantina By The Bay
06.2015 - 08.2015

High School Diploma -

Frank W Cox High School

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Jackson Verbanic