Jackson Williams
Damascus
Summary
Dynamic culinary professional with a proven track record with Ralph Wilson, excelling in high-pressure environments. Skilled in time management and problem-solving, I consistently deliver exceptional dishes while maintaining cleanliness standards. Recognized for training team members and enhancing service quality, I adapt swiftly to meet customer needs and ensure satisfaction.
Overview
7
7
years of professional experience
Work History
Line Cook
Ralph Wilson
Damascus, VA
10.2024 - Current
- Prepared high-quality dishes according to menu specifications and food safety standards.
- Operated kitchen equipment and maintained cleanliness in workstations and cooking areas.
- Collaborated with team members to ensure timely food preparation and service delivery.
- Developed proficiency in various cooking techniques, enhancing meal presentation and flavor profiles.
- Assisted in inventory management by tracking ingredient stock levels and reporting shortages.
- Adapted quickly to changing menus and special dietary requests, ensuring customer satisfaction.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Representative
Sodexo Campus Services
Emory, VA
07.2024 - 01.2025
- Maintained accurate records of customer interactions to support service improvement initiatives.
- Collaborated with team members to streamline processes and enhance overall service efficiency.
- Addressed and resolved escalated issues, demonstrating strong problem-solving skills under pressure.
- Trained new staff on customer service protocols and company policies for consistent service delivery.
Pizza Maker
Domino's Pizza
Abingdon, VA
05.2024 - 08.2024
- Prepared high-quality pizzas using standardized recipes and consistent techniques.
- Operated kitchen equipment safely and efficiently to maintain production flow.
- Monitored inventory levels to ensure adequate supplies for daily operations.
- Trained new team members on pizza-making processes and safety protocols.
- Maintained cleanliness and organization of workstations to comply with health standards.
Barista
Ralph Wilson
Damascus, VA
01.2022 - 06.2024
- Prepared and served high-quality coffee beverages to ensure customer satisfaction.
- Operated espresso machines and grinders, maintaining equipment for optimal performance.
- Managed inventory levels, restocking supplies to meet customer demand efficiently.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed rapport with customers, enhancing overall experience through personalized service.
Crew Trainer
McDonald's
Abingdon, VA
08.2019 - 09.2021
- Trained new crew members on food safety protocols and operational procedures.
- Developed and implemented training programs to enhance team performance and service quality.
- Mentored staff in customer service techniques, ensuring consistent positive guest interactions.
- Assisted management in maintaining inventory levels through effective stock monitoring practices.
- Evaluated employee performance regularly, providing constructive feedback to promote skill development.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Holston High School
Damascus, VASkills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Active listener
- Problem-solving
- Cleanliness standards
Timeline
Line Cook
Ralph Wilson
10.2024 - Current
Customer Service Representative
Sodexo Campus Services
07.2024 - 01.2025
Pizza Maker
Domino's Pizza
05.2024 - 08.2024
Barista
Ralph Wilson
01.2022 - 06.2024
Crew Trainer
McDonald's
08.2019 - 09.2021
High School Diploma -
Holston High School