Jacob Altice
BLVD
Roanoke
10
years of professional experience
Goal-oriented individual with 7+ years of diverse customer service experience looking to use relationship-building skills on a professional level. Seeking position that enables professional and personal development.
Work History
Resident Services Manager
1 Year 6 Months- Developed and implemented strategic programs to improve resident services and accessibility.
- Led resident engagement initiatives, enhancing community interaction and satisfaction.
- Coordinated maintenance requests, streamlining response times for resident concerns.
- Managed budgets for resident events, ensuring cost-effective planning and execution.
- Analyzed feedback data to identify trends and inform improvements in service delivery.
- Collaborated with cross-functional teams to enhance facility operations and resident support systems.
- Facilitated training workshops, improving team performance and operational efficiency within the department.
- Managed budgets effectively, ensuring optimal allocation of resources for resident programs and initiatives.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Leasing Team Member/Bookkeeper
2 Years 4 Months- Tour and call prospective residents to show/explain to them why they should sign a lease at our property
- Keep up with delinquency among our residents and try to find ways to bring it down
- Monitored resident delinquency and implemented strategies to reduce outstanding balances
- Take resident meetings to hear out issues and try my best to find the best solution for them and our property
Server/Expeditor for nights and weekends
2 Years 6 Months- Assisted guests by addressing their needs and requests promptly
- Ensured all food was served correctly and promptly to maintain guest satisfaction
- Coordinated order pacing to guarantee timely food delivery
- Informed kitchen team of guest orders to ensure timely meal service
Car Detailer
2 Years- Ensured thorough cleaning of customers' cars, enhancing overall satisfaction
- Promoted membership options to enhance customer engagement
Fitness Instructor
2 Years- Monitored proper use of gym equipment to ensure safety and effectiveness
- Guided elderly clients through tailored exercises to improve mobility and health
- Conducted instructional courses for youth on safe and effective use of gym equipment
Education
Bachelor of Liberal Arts and Human Sciences - Consumer Studies
Skills
Cost analysis
Budgeting
Data management
Attention to detail
Customer Service
Budget forecasting
Cash management
Microsoft Office Suite
Adaptability
Reliability
Notable Course Work
- Consumer Protection
- Business Calculus
- Advanced Consumer Family Finances
- Financial Counseling
- Foundations of Business
- Professional in Consumer Affairs
- Marketing Management
- Resource Management
- Business Writing
- Statistics for Social Science
Timeline
Resident Services Manager
Tailwind Group
01.2025 - 07.2026Read More
Leasing Team Member/Bookkeeper
BLVD
03.2024 - CurrentRead More
Server/Expeditor for nights and weekends
The Farmhouse (Restaurant)
08.2021 - 02.2024Read More
Car Detailer
Blue Hills Car Wash
01.2019 - 01.2021Read More
Fitness Instructor
Carilion Wellness Fitness Center
01.2017 - 01.2019Read More
Virginia Polytechnic Institute and State University
Bachelor of Liberal Arts and Human Sciences from Consumer Studies
Read More