Jacob Blackwell
Roanoke
Summary
Dynamic Personal Shopper at Sam's Club, adept at enhancing customer satisfaction through expert product recommendations and efficient order coordination. Recognized for implementing streamlined processes that reduced wait times significantly. Strong attention to detail and excellent communication skills fostered teamwork and improved service excellence in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Sam's Club, Walmart
Roanoke, VA
06.2023 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Collaborated with inventory management systems to ensure product availability and accuracy.
- Provided expert product recommendations to enhance customer satisfaction and loyalty.
- Assisted customers in navigating store layout for efficient shopping trips.
- Implemented streamlined processes for order fulfillment, reducing wait times significantly.
- Trained new team members on best practices for customer engagement and service excellence.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
Bachelor of Computer Science - Electrical Engineering
Virginia State University
Petersburg, VA05-2029
High School Diploma -
William Fleming
Roanoke, VA06-2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Heavy lifting
- Upbeat and outgoing attitude
- Product awareness
- Order coordination
- Online ordering
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Multitasking
- Organizational skills
- Team building
- Conflict resolution
- Cash handling
- Food safety and sanitation
- Active listening
Timeline
Personal Shopper
Sam's Club, Walmart
06.2023 - Current
Bachelor of Computer Science - Electrical Engineering
Virginia State University
High School Diploma -
William Fleming