Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JACOB BLALOCK

King George

Summary

I am an experienced customer service representative with four years of knowledge in helping customers resolve any and all issues promptly. I am effective at managing phone calls, emails, letters, and in-person requests for assistance of any kind. Inventory management, cash management, and exceptional customer service are all areas of expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PT Customer Service Desk

Food Lion
08.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

PT Customer Service Desk

Food Lion
02.2023 - 08.2025

Furthered my experience at Food Lion by

  • Working effectively in fast-paced environments.
  • Learning other departmental duties and roles
  • Effectively working with customers to fulfill requests and solving issues.

Customer Service Lead

Food Lion
03.2020 - 08.2022
  • Maintained customer loyalty by providing fast, friendly, and knowledgeable service for routine questions and customer concerns.
  • Trained in running a point of sales lane.
  • Knowledgeable with safe counting and till counting.
  • Stepped up to help the customer service manager with complaints and issues during times when the department was short-staffed.
  • Spoke with customers about their concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.

Deli Worker

Hall's Super Market
02.2020 - 03.2020
  • Experience with food safety.
  • Maintain a clean workspace while dealing with high demand and stress.
  • Developed knowledge of products and sales items to answer shoppers' questions.

Education

Some college (No degree) - Kinesiology

James Madison University
Harrisonburg, VA

High School - undefined

King George High School
King George, VA
01-2021

Skills

  • Sales
  • Money handling abilities
  • Customer service
  • Cash handling accuracy
  • Leadership
  • Staffing oversight
  • Microsoft Excel
  • Recordkeeping strengths
  • Strong communication skills
  • Western Union and VA Lottery
  • Stocking experience
  • Telephone etiquette
  • Some fluency in Spanish

Certification

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint

Languages

English
Spanish

Timeline

PT Customer Service Desk

Food Lion
08.2025 - Current

PT Customer Service Desk

Food Lion
02.2023 - 08.2025

Customer Service Lead

Food Lion
03.2020 - 08.2022

Deli Worker

Hall's Super Market
02.2020 - 03.2020

High School - undefined

King George High School

Some college (No degree) - Kinesiology

James Madison University
JACOB BLALOCK