Jacob Brown
Newport News
Summary
Prior active duty air force Dynamic Pharmacy Technician with experience at USAF, adept at medication preparation and inventory management,, Construction. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for streamlining processes and ensuring quality control, contributing to a more efficient work environment. Passionate about delivering exceptional service and improving patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
USAF
Air Force Academy
11.2022 - 03.2025
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Paving Crew Member
ABC Paving
Stafford
06.2020 - 07.2022
- Assisted the crew in constructing and maintaining roads, driveways, parking lots, and other paved surfaces.
- Repaired potholes using cold patch material or hot mix asphalt when necessary.
- Leveled uneven surfaces using hand tampers or power tampers as required.
- Worked collaboratively with other crew members in order to complete assigned tasks efficiently.
- Loaded and moved dirt, rocks, equipment and materials.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Papa Johns Crew Member
Papa John's Pizza
Stafford
06.2020 - 06.2022
- Assembled and served meals according to specific guest requirements.
- Served food quickly for positive guest experiences.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Tailored orders to address customer allergies and gluten concerns.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Brooke Point
Stafford, VA05-2022
Skills
- Medication preparation
- Quality assurance and control
- Pharmacy software
- Inventory management
- Customer service
- Data entry
- Problem solving
- Conflict resolution
- Effective communication
- Hand tool proficiency
Affiliations
- A drive to make myself better day after day little by little
- The undying motivation to start something and follow through until completion
- communication
- Open mind to accept criticism and feedback
Accomplishments
- Organized and led a small group of people to clean the school areas on USAFA.
- Represented in over 30 Air force events and rendered military honors to over 200 families.
- made over 50 inpatient medication for emergency people
Certification
- NHA CPhT Certified Pharmacy technician
- Basic Life Support
- HIPAA and Privacy Act
- Medical Readiness Assessment Tool (MRAT)
- Leadership: Diversity
- DOD Cyber Awareness
- OSD Records and information managment
Languages
English
Professional
Timeline
Pharmacy Technician
USAF
11.2022 - 03.2025
Paving Crew Member
ABC Paving
06.2020 - 07.2022
Papa Johns Crew Member
Papa John's Pizza
06.2020 - 06.2022
High School Diploma -
Brooke Point
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