Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jacob Conteh

Alexandria

Summary

Dynamic security professional with extensive experience at Intercon Security Services, specializing in security assessments and access control management. Proven ability to collaborate with law enforcement on threat analysis and develop incident reports. Adept in customer service and risk management, ensuring safety and security in high-stakes environments. Highly skilled Diplomatic Security Officer with a strong background in providing security for U.S. embassies, consulates, and diplomatic missions around the globe. Recognized for exceptional diplomacy skills, ability to resolve conflicts and perform under pressure. Strengths include advanced knowledge of federal law enforcement, emergency response procedures, and intelligence analysis. Proven track record of enhancing security protocols and contributing to international peacekeeping efforts.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Diplomatic Security Officer

Intercon Security Services
Washington
09.2024 - Current
  • Secretary Of State Special Security Detail
  • Conducted security assessments for high-risk diplomatic events.
  • Monitored access control and visitor registration at secure facilities.
  • Collaborated with local law enforcement on threat analysis and response strategies.
  • Managed surveillance systems to ensure comprehensive monitoring of premises.
  • Developed incident reports detailing security breaches or suspicious activities.
  • Protected confidential, classified and sensitive government information with well-coordinated strategies.
  • Analyzed intelligence information and prepared reports regarding potential threats to US diplomatic personnel overseas.

Flex Driver

Amazon
Gainesville
04.2024 - 12.2024
  • Delivered packages efficiently within designated routes and timeframes.
  • Maintained accurate records of deliveries and vehicle conditions.
  • Assisted in loading and unloading packages at delivery stations.
  • Communicated effectively with dispatch to report delays or issues.
  • Followed safety protocols to ensure secure and safe driving practices.
  • Navigated routes using GPS systems for optimal delivery efficiency.
  • Provided excellent customer service during package drop-offs and pickups.
  • Attended mandatory training sessions provided by the company for continued professional development.

Unarmed Security Officer

Allied Universal Security Services
Falls Church
12.2023 - 07.2024
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with local law enforcement during emergencies or investigations as needed.
  • Guarded entrances and exits against unauthorized entry.
  • Identified security issues, drafted incident reports and contacted law enforcement when needed.
  • Enforced rules and regulations in a professional manner while interacting with guests and employees.
  • Adhered strictly to company policies regarding safety protocols and procedures.
  • Managed access control systems such as key cards, alarms, door locks.

Insurance Agent

GEICO
Fredericksburg
07.2022 - 12.2023
  • Provided detailed explanations of policy features and coverage options.
  • Conducted follow-up calls to ensure client satisfaction and address concerns.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Loss Prevention Specialist

Nordstorm Rack
Woodbridge
11.2019 - 08.2020
  • Monitored store premises to prevent theft and ensure safety protocols.
  • Conducted regular audits of merchandise and inventory to identify discrepancies.
  • Collaborated with team members to develop effective loss prevention strategies..
  • Engaged with customers to create a positive shopping experience while deterring theft.
  • Assisted in creating reports on loss incidents and prevention measures taken.
  • Conducted investigations into thefts and other security breaches.
  • Responded promptly to alarms and incidents, maintaining a calm demeanor.
  • Monitored CCTV surveillance system footage for suspicious activities.
  • Enforced rules and regulations in a professional manner while interacting with guests and employees.

Customer Service Representative

Best Buy
Stafford
06.2018 - 11.2019
  • Assisted customers with product inquiries and service-related questions.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Educated customers on product features and benefits for informed purchasing decisions.
  • Trained new staff on company policies and customer service best practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Unarmed Security Officer

Securitas Security Services USA
Annandale
05.2016 - 01.2017
  • Monitored premises to ensure safety and security for all individuals present.
  • Conducted regular patrols of assigned areas to deter unauthorized access.
  • Enforced site-specific regulations and procedures to uphold safety standards.
  • Documented daily activities and incidents in detailed reports for management review.
  • Assisted visitors with inquiries, providing excellent customer service and guidance.
  • Collaborated with local law enforcement during emergencies or investigations as needed.

Cashier

Wegmans Grocery Store
Woodbridge
03.2015 - 05.2016
  • Operated cash register to process customer transactions efficiently.
  • Maintained cleanliness and organization of checkout area and displays.
  • Collaborated with team members to ensure smooth store operations.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organize bags based on size and weight for stability.
  • Pack customer groceries efficiently for quick checkout.
  • Handle reusable bags and promote eco-friendly practices.

Education

Bachelor of Science - Mass Communication

Lincoln University
Lincoln University, PA
05-2022

Skills

  • Security assessments
  • Access control management
  • Surveillance system operation
  • Threat analysis collaboration
  • Incident reporting
  • Risk management
  • Customer service
  • Team collaboration
  • First aid training
  • De-escalation techniques
  • Security camera monitoring
  • Vigilant and watchful
  • Visitor screening

Accomplishments

  • Dean's List Spring semester 2018 & 2022
  • Varsity Lettered Student Athlete
  • Student Resident Advisor (RA)
  • Micosoft and Excel expert

Certification

  • Valid DCJS
  • Armed DCJS License
  • MEB/MDTS
  • CJ Brief
  • First Aid
  • CPR/AED
  • X-Ray/Mag

Timeline

Diplomatic Security Officer

Intercon Security Services
09.2024 - Current

Flex Driver

Amazon
04.2024 - 12.2024

Unarmed Security Officer

Allied Universal Security Services
12.2023 - 07.2024

Insurance Agent

GEICO
07.2022 - 12.2023

Loss Prevention Specialist

Nordstorm Rack
11.2019 - 08.2020

Customer Service Representative

Best Buy
06.2018 - 11.2019

Unarmed Security Officer

Securitas Security Services USA
05.2016 - 01.2017

Cashier

Wegmans Grocery Store
03.2015 - 05.2016

Bachelor of Science - Mass Communication

Lincoln University

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Jacob Conteh