Jacob Crews
South Boston
Summary
Dynamic Critical Environment Technician at Microsoft with expertise in equipment troubleshooting and a proven track record in enhancing operational efficiency. Adept at fostering relationships and ensuring customer satisfaction while executing preventive maintenance. Skilled in reading P&IDs and electrical diagrams, contributing to a safe and productive work environment.
Overview
2
2
years of professional experience
Work History
Critical Environment Technician
Microsoft
Boydton
09.2024 - Current
- Responsible for maintaining the electrical and mechanical systems of campus buildings.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Communicated with distributors to acquire necessary equipment for projects.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
Data Center Circular Center Asset & Inventory Technician
TEKsystems - Microsoft Data Center
Boydton
11.2023 - 09.2024
- Information processing, packaging, shipping, and receipt of return for Return Merchandise Authorization (RMA) devices
- Stock control and inventory management practices and procedures
- Perform cycle audits and data corrections
- Harvest and test parts and components from assets
- Destroy data bearing devices (DBD)
- Deconstruct and recycle decommissioned servers
- Utilized barcode scanning technology to track item locations within the warehouse.
- Executed special projects as assigned by senior management team.
- Analyzed data to identify areas where improvements could be made in terms of efficiency or cost savings.
- Performed regular audits of existing inventory, noting discrepancies between actual and expected quantities.
HVAC Service Technician
Comfort Systems USA
South Boston
01.2023 - 04.2023
- Performed inspections, monitoring, and maintenance of critical environment related equipment (HVAC systems, Mechanical systems, Control systems)
- Performed various types of maintenance ex. planned, corrective, and break fix repair of critical related systems / equipment
- Fluent in Lock Out Tag Out process making sure systems are properly de energized ensuring work to be completed in a safe manner
Education
Associate of Applied Science - Electrical/Electronics And Engineering Technology
Danville Community College
Danville, VA08-2023
Some College (No Degree) -
Schneider Electric University Online
Skills
- Equipment troubleshooting
- Working knowledge of DC/AC electrical theory
- Experience reading P&IDs
- Experience reading electrical diagrams
- Experience reading logic control sheets
- Knowledgeable in critical equipment operation monitoring
- Diverse and inclusive team member
- Team Training
- Multitasking and organization
- System diagnostics
- Relationship building
- Customer interaction
- Production Assistance
- Document preparation
- Verbal and written communication
- Blueprint reading
- Hardware installation
Timeline
Critical Environment Technician
Microsoft
09.2024 - Current
Data Center Circular Center Asset & Inventory Technician
TEKsystems - Microsoft Data Center
11.2023 - 09.2024
HVAC Service Technician
Comfort Systems USA
01.2023 - 04.2023
Associate of Applied Science - Electrical/Electronics And Engineering Technology
Danville Community College
Some College (No Degree) -
Schneider Electric University Online
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