Jacob Filbert
Stephenson
Summary
Highly adaptive individual with managerial, military and customer service related experience. Excels in weapons proficiency, ability to follow given orders and direct subordinates, as well as effectively navigate high stress situations. Currently hold a degree in Criminal Justice, armed DCJS certifications, and a secret security clearance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Military Police
Virginia Army National Guard
08.2017 - Current
- Sergeant and current team leader.
- Conduct classroom and field-oriented trainings.
- Act as a Quick Reaction Force for the state of Virginia during states of emergency.
- Aid local and state police agencies during riots within the state of Virginia.
- Qualified expert on multiple weapon systems.
- Developed a situationally aware mindset, along with confidence in handling potentially life threatening situations.
- Further developed leadership abilities.
Service Advisor
Winchester Mitsubishi Motors
03.2023 - Current
- Educate customers regarding regular maintenance protocols to preserve vehicle condition.
- Examine service history and provided initial inspection of vehicle to identify issues.
- Maintain high customer satisfaction standards to meet or exceed targets.
- Handle customer issues with confidence, using complex problem solving to provide effective resolution.
- Log paperwork according to set standards both physically and electronically through Microsoft platforms.
- Maintain customer PID in a professional and secure manner.
Manager's Associate 1
Hertz Rental Car
06.2020 - 03.2023
- Rent various types of vehicles to vast types of customers.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Provided quotes to customers for purchase of products.
- Boosted customer experiences by delivering superior customer service and issue resolution..
- Gathered, organized and input information into digital database.
- Improved ability to deescalate situations, customer service mindset, as well as identify vehicle makes and models based off of viewing front or rear end.
Building Manager
Radford University Student Involvement
08.2019 - 03.2020
- Managed team of operations assistants and information desk personnel.
- Ensured employees completed job requirements in a timely and professional manner.
- Performed overall inspection of building to ensure smooth operation of the building was maintained.
- Submitted reports after each shift to document what took place and issues that needed addressed.
- Established a managerial skillset, along with being able to deescalate and handle situations with no outside aid.
Yard Maintenance Worker
DVLscapes
05.2019 - 08.2019
- Edged and mowed lawns, flowerbeds and landscape features.
- Collected and removed debris at job sites.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Checked equipment for safety and functionality before operating.
- Ensured proper communication with customer to perform desired services.
Operations Assistant
Radford University Student Involvement
08.2017 - 05.2019
- Set up rooms in student center buildings for on-campus organizations.
- Ensured set up of rooms were to the standard set in place by the university.
- Aided organizations with setting up electronics in the room and adjusting anything else they requested.
- Created a foundation for a customer service mindset and an extroverted personality.
Shelf Stocker
Food Lion
08.2016 - 05.2017
- Helped customers locate desired merchandise and resolved any questions or concerns.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Unloaded arriving product stock and moved to store display areas.
Underage Alcohol Buyer
Alcoholic Beverage Control
11.2015 - 05.2017
- Attempted the purchase of alcohol and tobacco products from different businesses using real ID and money.
- Supervised by ABC agent at all times to ensure proper completion of job.
- Bore witness to report writing within criminal justice system and learned basic functions as an agent of the state.
- Helped to develop an understanding of the criminal justice system, as well as help strengthen personal and professional skills.
Education
Bachelor of Arts - Criminal Justice
Radford University
Radford, VA05.2020
Skills
- Qualified on multiple weapon systems, including: M17, M4, M249, M240, MK19, M2, M203, M26, and M320
- Able to provide excellent customer service
- Ability to use computer systems for report writing
- Capable of deescalating potentially hostile interactions in multiple settings
- Trained in riot control and defensive tactics
Certification
- OC certified through Military.
- Secret security clearance.
- Virginia Concealed Carry Weapon permit.
- HAZMAT handler through Military.
- Military driver’s license.
- DCJS #99-722354
Timeline
Service Advisor
Winchester Mitsubishi Motors
03.2023 - Current
Manager's Associate 1
Hertz Rental Car
06.2020 - 03.2023
Building Manager
Radford University Student Involvement
08.2019 - 03.2020
Yard Maintenance Worker
DVLscapes
05.2019 - 08.2019
Military Police
Virginia Army National Guard
08.2017 - Current
Operations Assistant
Radford University Student Involvement
08.2017 - 05.2019
Shelf Stocker
Food Lion
08.2016 - 05.2017
Underage Alcohol Buyer
Alcoholic Beverage Control
11.2015 - 05.2017
Bachelor of Arts - Criminal Justice
Radford University
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